Primo Brands Delivery

Reviews

• BH

  Brandi Hampton

  Jul 2, 2026
  1.0
  Consistently moving delivery out 2 weeks is unacceptable
• MS

  M Shafer

  Jun 29, 2026
  1.0
  My deliveries keep getting canceled with zero notice; they keep giving me water that isn’t what I’m supposed to get delivered or have set up to be delivered and it’s been 6 months and they still haven’t gotten the Aquaflo replacement delivered either. And we’ve had numerous delivery drivers; high turnover rate obviously for route drivers. These are just a few frustrations I’ve dealt with for the past year. Their customer service is horrible; they say they will respond in 2 business days but that never happens. Good luck getting an actual person. I wish there was another company to deal with for water delivery because this one is getting worse and worse. I don’t recommend using Primo. It may start out good like mine did at first and then it’s all down hill a few months later.
• GP

  Gabriela K. Chawla, Real Estate Professional

  Jun 22, 2026
  1.0
  I would not recommend Primo Brands based on my experience. Over the course of several months, I contacted customer service multiple times and spent well over an hour on the phone during each interaction trying to resolve a very simple issue. During a business transition, Primo Brands repeatedly delivered 5-gallon water bottles that were never requested. Our office is relatively small, and the bottles created clutter, took up valuable space, and became a potential safety hazard as employees had to navigate around them. I repeatedly requested that the unopened bottles be removed. On two separate occasions, I was assured that pickup had been scheduled. However, when delivery personnel arrived, they refused to take the full bottles. Meanwhile, additional bottles continued to appear. At one point, we had approximately ten 5-gallon bottles sitting in the office, some for months. No reasonable business wants to serve water that has been sitting for an extended period, especially when storage conditions are less than ideal. To make matters worse, our account continued to be charged, and no one seemed able to provide answers or take ownership of the problem. Every conversation resulted in promises, but no action. What is most disappointing is not the original mistake, it is the complete lack of follow-through, accountability, and responsiveness. A company can recover from an error, but it is very difficult to overlook repeated assurances that are never honored. The level of customer service I experienced was unacceptable, and unfortunately, I cannot recommend Primo Brands to other businesses.
• BT

  Bao Truong

  Jun 19, 2026
  1.0
  This is THE WORST water delivery service in Chicago. They never make their deliveries on time. They would keep rescheduling and rescheduling and would never show up. I’ve been without water for a week now. I Called customer service and it’s an oversea call center, all the representatives are great but they have no control over what happening here in the states. I will be cancelling my account. It had been a waste of my time and extremely frustrating dealing with them. Please do not waste your time.
• DD

  Derrick Davis

  Jun 7, 2026
  1.0
  Watch out for these guys. They love to charge fees for mistakes they make.