United States Postal Service

Reviews

• RP

  Rimple Patel

  Oct 17, 2026
  1.0
  Please avoid the Wooddale Post Office for passport services. The employee working was disorganized and inefficient. There is no point of “scheduling” an appointment. They will take customers in line (behind you) first. We attempted to take passport photos, waited (and waited) come to find out that they were still trying to fix the photo printer. Avoid this place.
• KV

  K Vault

  Oct 15, 2026
  5.0
  Rosa my mail carrier and Tayra the mgr are the best! Thank you both for great customer service and daily mail delivery!!!
• FF

  Ferrari Fertolino

  Jun 25, 2026
  5.0
  Greate service
• JW

  Jaden Wease

  Feb 23, 2026
  1.0
  I had a very frustrating experience at the United States Postal Service – Wood Dale Post Office during my passport appointment today. I scheduled an appointment for 10:00 AM and arrived five minutes early, expecting the process to go smoothly since it was my first time applying for a passport. Unfortunately, the front desk associates and the employee handling passports seemed completely unprepared to answer basic questions. The first issue was that they refused to accept my birth certificate, claiming it was not an original — even though it had the official seal and was clearly not a copy. The second issue was being told I arrived late, which was simply not true. Despite having an appointment and arriving early, I still had to wait about 12 minutes in line behind customers shipping multiple parcels. The associate then told me to go to the United States Postal Service – Itasca Post Office because they supposedly accept walk-ins daily. After going there, I learned that information was incorrect — they only accept walk-ins Tuesday through Friday. What makes this situation even more frustrating is that when I went to the Wood Dale location the week prior to ask about applying for a passport, I was only told to schedule an appointment. No one mentioned the Itasca location or their walk-in availability, which could have saved me time and stress from the beginning. However, once I arrived at the Itasca location, the experience was completely different. The postal worker there carefully reviewed all of my documents and verified that everything I had brought was valid and correct — including my birth certificate that Wood Dale refused to accept. They were professional, helpful, and answered all my questions without any hassle. They even went above and beyond by accepting and processing our application on a day they normally do not handle passport applications. Overall, the Wood Dale location needs to show more understanding and respect toward customers, especially first-time passport applicants, and ensure accurate information is given. On the other hand, I highly recommend visiting the Itasca, IL location if you have the opportunity. Their staff was knowledgeable, accommodating, and truly provided excellent customer service.
• GJ

  Guillermo Garfias Jr

  Sep 1, 2025
  5.0
  This post office can get pretty busy, and there usually is only one person cashiering, and sometimes even doing passports on the side, but this is not the employees’ fault, its whoever does the scheduling, staffing, or hiring. Anyways, Pat and Michael are always there to help with a smile even though they are usually a one-person team dealing with so much by themselves. Thank you both keep up the good work!

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