The UPS Store

Reviews

• GK

  Gretchen Kemp

  May 26, 2026
  1.0
  As part of a local small business, I called to see if there could be any discounts given to our business account pricing. One owner said he needed to talk to his co-owner and we set up an in-person meeting for the following week. He and I never spoke again. Norma met with me. I showed her a print-out of my business account pricing--crossed out original pricing($119.38), advertised business account pricing ($31.04), screen shot from our business account--and she said she could do a 20% discount. I was thrilled! Filled out the House Account info for them and everything. Dropped off my 105 packages--after calling to confirm that they would have to create the labels because if I did it it would charge me my business account price and I couldn't get the 20% off. Had the clear plastic label pouches attached to each one, had a printed card with label info in each one. They entered them all, rang them all up, and charged us at THEIR cost (cheapest was $122.28) and then gave me 20% off that. I had even clarified on the phone that day that they were using our Business Account and then giving us a discount. NOPE! Norma used her account because she "doesn't believe that UPS would give a better rate to a business discount than they do for the store" (have this in a transcript from a call) and ended up charging us $15,000. Said I was lucky because it started at $18,000. ($3,000 is not a 20% discount of $18,000....). Then was mad at me when I said to pull them all out because no way was I paying that. Had 79 packages left to ship. Spent a total of $3500 and scanned them out of a different local that was actually helpful. Use PirateShip for your rates, all, and don't give this store credit for scanning your items. I even called later to clarify things and was cut off, talked over, and told I was making it up.
• AR

  A “Wasitworthit” R

  Mar 19, 2026
  5.0
  Staff is always nice and accommodating, especially the owner. They are helpful and find the best solution for the needs of the customer. Store is clean, organized, and they have what you need. Love this location!!
• UA

  Uri Adanin

  Feb 19, 2026
  5.0
  Very friendly, professional and quick!
• RR

  Robert Rotman

  Jan 24, 2026
  1.0
  Rude Rude Rude. Watch the price magically go up. Ta da🎉
• FJ

  Fida Jamal

  Jan 9, 2026
  1.0
  Plz don’t go to this location they will steal your package .I dropped off really expensive collector edition Jordan . They scanned it and the package was never left the location. they are putting blame on ups .i talk to ups and they said the driver never recived the package .i filed police report . there is reason this location has 2 stars and more then 90 bad reviews .

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