The UPS Store

Reviews

• DW

  Debra Wright

  Oct 1, 2026
  5.0
  Tamekya was the utmost professional! Very courteous, efficient and helpful!
• SB

  Sue Baker

  Sep 25, 2026
  5.0
  Tameka (sorry if I spelled your name wrong) was excellent and so helpful. All the time smiling and was truly helpful to pack and accept my packages.
• FS

  Fedah Shatat

  Sep 16, 2026
  1.0
  Absolutely unacceptable service from UPS and a complete lack of accountability. I prepaid for a Fashion Nova return and brought my package to UPS with the QR code specifically so they could print and attach the return shipping label. Somehow, my package ended up being sent right back to me instead of Fashion Nova. I initially went back to the UPS location for help and was basically told there was nothing they could do. I then contacted UPS Customer Service, and they actually looked into what happened and confirmed that UPS FAILED TO PUT THE RETURN SHIPPING LABEL ON MY PACKAGE. How does UPS—a company whose entire business is SHIPPING PACKAGES—forget to put the SHIPPING LABEL on a package?! I did everything I was supposed to do. I prepaid for the return, brought the package to UPS, provided the QR code, and trusted the employee to print and attach the label. That is literally why I brought it there. Now, because of UPS’s confirmed mistake, my Fashion Nova return QR code has expired, and Fashion Nova is trying to make me pay for ANOTHER return label. Fashion Nova is directing me back to UPS, while UPS initially told me there was nothing they could do. Meanwhile, I’m the one stuck dealing with the inconvenience and potentially paying more money for a mistake that I did not make. At this point, I’m livid. Mistakes happen, but this was such a basic part of the service I came to UPS for, and the way it was handled afterward made the situation even worse. If UPS confirms that its employee failed to attach my prepaid return label, then UPS should be responsible for correcting the problem—not leaving the customer to pay for the same service twice. Horrible service, horrible handling of the situation, and absolutely ZERO accountability.
• TF

  Trinity Fourte

  Sep 6, 2026
  1.0
  I came in from out of town hoping to get a form Georgia form notarized and was met with a pretty condescending tone from who I believe was the owner and his wife. I was told they could not notarize the form because their notary commission was in Illinois and that I would need a Georgia notary. I later contacted another Illinois notary, sent her the exact same form, and she confirmed that she could notarize it without an issue. I understand that a notary can choose not to notarize a document if they are uncomfortable with it, but the way this was explained to me was very dismissive and made it seem as though an Illinois notary simply could not notarize an out-of-state document at all. The tone of the interaction was also unnecessarily condescending. I wanted to support a local Black-owned business, which is why I was hesitant to leave a negative review, but I also think customers deserve to be treated respectfully and given accurate information. Edit : After reading other reviews, I noticed that multiple customers have also reported issues with documents being refused for notarization. That was consistent with my experience. I ultimately took the exact same document to another Illinois notary, who notarized it without issue.
• CB

  CJ Barker

  Aug 19, 2026
  1.0
  Went there to get something notarized and they we open but could not do what I need them to do and said they stop notarizing after 12 which it does not say that on there website

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