The UPS Store

Reviews

• TB

  Teresa Brown

  3 days ago
  5.0
  Tifah was absolutely amazing! She was incredibly patient, listened carefully to all of my concerns, and came up with creative solutions I hadn’t even considered. She never made me feel rushed and went above and beyond to make sure everything was addressed. Her professionalism, kindness, and dedication to helping truly stood out. Thank you, Tifah, for such outstanding customer service!
• TP

  Thienisa Provall

  5 days ago
  5.0
  I had an excellent experience at The UPS Store! The customer service was outstanding from the moment I walked in. The staff was friendly, professional, and very patient, taking the time to answer all of my questions and make sure everything was handled correctly. They made the entire process quick, easy, and stress-free. It’s refreshing to receive such great service these days. I highly recommend this location to anyone looking for efficient, reliable, and genuinely courteous customer service. Thank you for a wonderful experience!
• MA

  Merissa Alexander

  Jun 28, 2026
  5.0
  I was running literally a minute behind and I want to thank Erica for still opening the door and letting me inside to make my return despite them closing. I had some difficulties with my barcode and they were so patient with me. They provided the number to call AMAZON & didn’t asked me to leave & come back.. they allowed me to stay in the store until my issue was resolved. Thank you, SHEM & ERICA FOR HAVING EXCELLENT CUSTOMER SERVICE!!
• MC

  Marguett Coleman

  Jun 22, 2026
  5.0
  Erica was truly by far the best customer service I ever experienced, at the UPS store 430 East 162nd Street, South Holland Illinois UPS is a great customer service. Erica' is very kind and had the patience, and was willing to go above and beyond her customer service duties. She is my hero 🌹🌹🌹🙏🏽
• DK

  DOC KIR

  Jun 8, 2026
  1.0
  This place is trash. The people worked. There are very very very unprofessional. You would literally think you was on 31st St. they charge you for tape. I went in today and they had the nerve to have a tip jar sitting there a UPS store has a tip jar sitting there. They were literally fight you physically over you needing a piece of tape. I went in there like last year, and one of the workers literally got into a physical, almost a verbal altercation because I needed a piece of tape and they charge me two dollars because I needed a piece of tape I go in today and they actually have a tip drive with money in it. I don’t know. How would they would have the audacity to charge someone for a company issued products, but want me to give you my hard earned money after you paid by a billionaire based company. How dare you ask me for my money for doing your job and then charge me for a $.10 piece of tape but you wanna beg me For my money that I go to work for boy that speaks volume

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