FedEx Ship Center

Reviews

• AG

  Aleksander Galoshin

  1 day ago
  1.0
  ★☆☆☆☆ FedEx — Three Failed Deliveries, Broken Promises, and the Worst Customer Service I Have Ever Experienced FedEx has managed to turn a simple delivery into an absolutely infuriating nightmare. Their incompetence, contradictory information, and complete disregard for customers are beyond unacceptable. I purchased an iPhone 17 Pro Max worth over $1,200 as a birthday gift to myself. I was excited about finally getting something nice for myself. Instead, FedEx completely ruined the experience. I work during the day. I repeatedly explained that I could receive the package at ANY TIME AFTER 7 PM. Not at one exact minute. Not within some unreasonable delivery window. Just after 7 PM. Apparently, even that was too much to ask. The shipper, Visible Wireless, had placed restrictions on the shipment that prevented me from changing the delivery time, rescheduling it, or having it held for pickup. FedEx’s system offered me no way to solve the problem myself. After two failed delivery attempts, I spent hours dealing with FedEx customer service, repeating the same information, and trying to get someone to take responsibility. A support case was opened, but it accomplished absolutely nothing. Then, on October 14, things reached a level of absurdity that is difficult to believe. A FedEx representative explicitly confirmed over the phone that my package would be delivered AFTER 7 PM. Almost immediately afterward, FedEx sent me a text message stating that delivery would be BEFORE 7 PM. I called again. Once again, I was told the delivery would be before 7 PM. And then came the final insult. At 12:04 PM on October 14, FedEx recorded a THIRD failed delivery attempt, with the explanation: “Customer not available or business closed.” OF COURSE I WASN’T AVAILABLE AT NOON! I had explained repeatedly that I was at work and could only receive the package after 7 PM. FedEx knew this. Its representative had even confirmed an evening delivery that very morning. Yet the company sent the driver during the day again and recorded my absence as the reason for failure. Three failed deliveries. Hours of wasted time. Repeated assurances that meant nothing. Absolutely zero meaningful customer service. What exactly is the purpose of FedEx customer support if representatives cannot coordinate a delivery, cannot honor their own confirmations, and cannot provide accurate information? And what makes this entire experience especially upsetting is that this phone was supposed to be my birthday gift to myself. I worked hard, decided to treat myself to something special, and was genuinely looking forward to receiving it. Instead, FedEx turned that excitement into frustration, anger, and complete disappointment. At this point, I don’t even want the phone anymore. That is how thoroughly FedEx has ruined this purchase. I understand that the shipper imposed delivery restrictions. But that does not excuse FedEx for repeatedly giving me contradictory information, confirming arrangements that were never carried out, and wasting hours of my time. This is not simply a late package. This is a spectacular failure of communication, accountability, and basic customer service. If you have any choice in how an important or expensive item is shipped, I strongly recommend avoiding FedEx. One star is far more than this experience deserves.
• LL

  Luis

  Oct 5, 2026
  5.0
  Very well attended and with a lot of education and speed.
• HV

  Hector Vazquez

  Sep 25, 2026
  1.0
  Can’t print a shipping label but you’re a shipping company with many computers on site? Useless
• JR

  Jason Reitzel

  Aug 12, 2026
  5.0
  Friendly and fast service
• TH

  tristan harris

  Aug 1, 2026
  1.0
  This center is horrible I have been waiting 4 days on a pack that was supposed to be delivered on the 7/29 I called I was told it would go out on 7/30 it didn’t go out but they keep scanning the package and not sending it out for delivery now they are saying it will go out 8/3 the facility manager lied to the operator and told them they couldn’t talk to me if your package goes here expect problems, this center should be closed down

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