The UPS Store

Reviews

• NM

  Nichole Martin

  2 days ago
  5.0
  By far the quickest, best and easiest UPS to get in and out of with my Amazon packages!
• MK

  Monica Knott

  4 days ago
  5.0
  This location has their system down! They are quick and the staff is always pleasant.
• CJ

  Claudia J

  6 days ago
  3.0
  The last time I was at the store I got a light ink receipt for mailing my package. I tried to give the tracking number online. It rejected my tracking number. I never had any problem beforehand with UPS. The date on my last package was 7/31/26 h ( I hope) ink on receipt is too light.
• LL

  Lisa

  Aug 7, 2026
  5.0
  A great UPS store. Friendly, efficient, competent. Easy in and Easy out! Time saver! A++
• AT

  Andrea Tolden

  Jul 10, 2026
  1.0
  I went to the UPS store in Shiloh, IL to mail out two boxes for a company and the 1st box already had a shipping label and that went fine. I had a second box without a label and asked about how much it would be to mail. That's when everything went awry. The UPS rep at the next counter interrupted and said it would be $5.00 to measure and weigh it. I was on the phone with the company's owner who I was mailing the box for and put her on speaker where she was explaining that she comes all the time and has never been charged. The other rep who was at the next counter, asked if I wanted to see his manager and I said yes. The manager who gave me a name of "Jim" came out after the rep gave him the run-down of what he already told me and I heard him saying she doesn't want to pay it so tell her it's $5.00. Personally, I never said that I didn't want to pay it. The owner on the phone questioned the fee. When the manager "Jim" came out, he started speaking to me harsh and stated that I have to pay $5.00 for measurements, another $5.00 to weigh the box, and $2.00 to print the label. At that point, I needed clarity and I asked him "Are those three separate payments because the representative told us that it was $5.00 to measure and weigh the box? While this is going on, I am watching other customers being waited on and every box is being weighed without any problems or mentioning of a $5.00 fee for weighing. At this point, the manager "Jim" started yelling at me saying "Pay it or leave out the store!" I then asked him why was he being so rude to a customer and that I was only trying to get clarity about pricing. The owner then told me to get the box and leave because he sounded rude and prejudice. The manager "Jim" then began to yell again "that's right, listen to her and take your box to another store. Get out of my store! I proceeded to get the box and I said that this is no way to treat paying customers. I only asked him one question and I didn't deserve this treatment. When he realized he had messed up, he said in a facetious manner, "Have a good day ma'am, I'm sorry that I couldn't help you. I'm sorry, have a good day!" I have never been so humiliated and taken aback before in my life. There was no need for something like this to escalate this way. A manager should never come out already hot at a customer over what an employee may say first. His job was to ask if there's a problem or how can he help me. Once the question is asked or the problem is stated, then resolution is the next step in a courteous way. The manager came ready to attack because he was told that I said I didn't want to pay the fee. The truth is, the question was if the policy had changed and why were there different amounts quoted for the same services? For a manager to ask a paying customer to leave and go somewhere else is losing money for this store. I will never go back to this UPS store ever again. I hope the owner reads this and makes some corrections to the customer service policy that treats customers with dignity and respect. Incident occurred July 10, 2026 at 3:36 p.m. CST

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