The UPS Store

Reviews

• CC

  Christina Calderon

  Oct 8, 2026
  1.0
  I was trying to print something and the UPS worker with short hair (NOT Amy) printed the wrong attachment without asking me. I resent it to the email and kindly asked again to print it. When I get to the desk to pay she yells at me (in front of the whole line and her coworker) that I have to pay for all of them. I told her kindly the first print job was a mistake (and she never confirmed which attachment I wanted either). She then snaps at Amy as well (mind you multiple customers are in line witnessing this). I said to the worker I am speaking to her respectfully (and her coworker can attest to this) and to please not speak to me rudely. She then snaps back at me that she isn’t speaking to me rudely. Please treat your customers with more respect and kindness especially when they are showing it to you!
• SG

  Stephanie Guzaldo

  Sep 22, 2026
  2.0
  I want to share my experience because there were both positives and negatives. I initially had a great experience working with Amy on a printing order. She was responsive, took direction well over email, and was professional and pleasant to work with. Although my order was delivered a day later than originally expected, I was completely understanding because I knew she was managing the business and appreciated the communication. Unfortunately, my experience today was very different. There was an issue with the printing quality — the posters had a noticeable dotted line running through them, which was especially visible because they had a large white background. I was understandably disappointed because I had spent a lot of time designing them for an important event. What was most disappointing, however, was how the situation was handled by another employee. I acknowledge that saying the posters looked “terrible” wasn't the best choice of words, but the response I received felt unnecessarily rude and confrontational. I was initially told the issue couldn't be fixed, then that fixing it would result in a jagged edge. Ultimately, the posters were fixed and actually look great, which makes the initial interaction even more frustrating. This wasn't an issue of a mistake being made — mistakes happen. It was the way I was treated when I brought the issue to their attention. I was a paying customer who had chosen to use this business and was simply looking for the issue to be addressed respectfully. Overall, the final product turned out great, but the customer-service interaction today was challenging, disappointing and unnecessary. I hope this feedback is useful because the quality of the finished product ultimately matters, but so does how customers are treated when something goes wrong.
• MS

  Missel Santiago

  Sep 21, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my disappointment with the customer service my wife and I received at your UPS Store. We came into the store because I needed to make several copies for certificates that I was preparing for my employees for a very special occasion. When we arrived, we were greeted by a young woman wearing glasses who initially appeared friendly. She was packing a box and instructed us to send the documents to the store’s email address so that she could print the copies for us. We followed her instructions and sent the documents to the email address provided. When the images did not immediately appear on her computer, I decided to send the documents from my personal email as well. I personally verified that the email was sent and double-checked the email address to make sure it was correct. The address matched the email displayed on the store’s blue information card. Unfortunately, we were then left waiting for approximately 30 minutes without being properly informed that she had not received or accessed the email. During that time, she appeared to be repeatedly working on the computer and moving around the store, but there was very little communication with us regarding what was happening. What was especially frustrating was the way we were treated. Her facial expressions and manner toward us made us feel as though she believed we did not understand what we were doing. I am completely confident that I sent the email correctly and verified the address multiple times. At no point did she clearly communicate the issue to us or make a reasonable effort to find an alternative solution. Instead, after waiting for approximately 30 minutes, we ultimately had to leave the store without receiving the service we came for. My wife and I were extremely disappointed by this experience. We ended up going to a Staples location elsewhere to have our copies made, simply because we did not feel that we were receiving professional or respectful customer service at your store. I understand that technical issues can happen. However, what concerns me is the lack of communication, the amount of time we were left waiting, and the way we felt we were treated as customers. I believe this situation should be investigated and that the employee’s conduct should be addressed appropriately. I am not asking for special treatment; I am simply asking that customers be treated with professionalism, respect, and honesty. I hope management will take this complaint seriously and review what happened, including the employee’s handling of customer emails and her interaction with us. Thank you for taking the time to review my complaint. I would appreciate a response regarding this matter. Sincerely, Misael Santiago
• JS

  JuanPaul S

  Sep 3, 2026
  1.0
  feel compelled to share my terrible experience from a recent visit to the UPS store in Park Ridge. I only hope that management reads this and takes the complaint seriously. This store is in dire need of a radical overhaul regarding its customer service. As a business owner, I ship many packages—it is simply the nature of my work. I am very meticulous about checking the dimensions (length, width, height) and weight of every package, and I take photos to document them. This practice is invaluable when I need to dispute claims on eBay or with shipping carriers regarding unfair additional shipping charges. When I walked into the UPS store in Park Ridge, I expected a routine visit: measuring the package, taking photos, generating labels, and being on my way in just a few minutes. Unfortunately, that is not what happened; the customer service I received was appalling. The two women behind the counter were arrogant, rude, and dismissive, and they refused to help me. One of them took my package and measured it haphazardly—clearly unwilling to put in the effort—citing incorrect dimensions and weight. I politely asked her to re-measure carefully. She refused with a smirk, stating that she wouldn't serve me at all. I left the store and went to a different location to ship my packages. I drove to another UPS store, where the customer service was excellent. The staff were incredibly helpful; they understood exactly what I needed and took precise measurements. I was able to document the measurements with photos without any issues. It took only a few minutes, including receiving the shipment confirmation. I have never encountered such poor customer service; I was treated dismissively, ignored, and had my time wasted. I will never return to this UPS store in Park Ridge unless significant improvements are made—including, among other things, hiring different, properly trained staff. P.S. I’ve noticed that I’m not the only one with this experience... I hope the owner of this location takes appropriate action.
• MP

  mercedes plasencia

  Jul 6, 2026
  5.0
  The owner is friendly and very helpful.

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