The UPS Store

Reviews

• MR

  M R

  Mar 20, 2026
  1.0
  I usually ship out of the UPS Store in Shorewood because the staff there consistently provides professional service and—most importantly—issues a proper receipt that includes the package weight every time without being asked. That’s a basic expectation for any shipping transaction. Unfortunately, while running errands, I stopped at the UPS Store in New Lenox and had a completely different experience. When I requested a receipt that included the shipment weight, I was told to either write it down myself or take a photo of the package on the scale. This is not just inconvenient—it reflects a lack of training and understanding of standard procedures. The shipment weight directly impacts billing, and failing to provide an accurate, printed receipt creates unnecessary risk for customers. If the weight is entered incorrectly later, it can result in additional charges with no official documentation to verify the original measurement. Customers should not be expected to document their own transactions because staff are unable or unwilling to use the system properly. This is a basic operational function and should be consistently handled at every location. I strongly recommend additional training and oversight at this store to ensure accuracy, accountability, and a minimum standard of customer service.
• CD

  chris drozd

  Jan 3, 2026
  5.0
  Extremely knowledgeable, prompt and courteous service.
• PS

  Pj Sedall

  Aug 22, 2023
  5.0
  I have been a customer for the past year and this location has been great to work with. Staff is top notch, and a special 5* review for Kristen, clone her as she has been great to work with on numerous occasions.

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