The UPS Store

Reviews

• VP

  Vipul Parekh

  May 9, 2026
  1.0
  Store is supposedly open at 8:30 and right now it’s 8:44 no body has showed up and the worsts part people are waiting outside.
• HH

  Harry

  Apr 21, 2026
  1.0
  Avoid this location at all costs. I brought in multiple packages containing electronics worth $1,500–$2,500, totaling around 57 lbs. The owner, James Hibbs, treated both me and my property with complete disrespect from the moment I walked in—no greeting, just commands and a hostile, condescending tone. While I was making multiple trips with heavy boxes, he stood there and watched without offering even basic help. When I placed two packages on the front desk scale, he snapped, pointed to another scale right in front of him, and said, “That’s the wrong scale. I told you to put them on this one.” Moments later, instead of placing them on the scale he had just insisted on, he took both packages—together weighing roughly 25–30 lbs—and dropped them from waist height onto the floor, stacked on top of each other. The impact caused a loud thump due to the weight. Not the scale—the floor. When I called him out, he falsely claimed he was handling them the same way I did and said he “didn’t care.” Another customer nearby witnessed this interaction and even commented that this kind of behavior at this location is “normal.” At that point, I told him I no longer trusted him with my packages and that I would be taking my business elsewhere. After bringing some items back to my car, I returned to the store to retrieve the remaining packages. That’s when I noticed that one of the boxes had been tampered with—the tape on the bottom had been cut open. I had personally double-taped all of my packages before arriving, and that damage was not present beforehand. Fortunately, I had been carrying the boxes horizontally—otherwise the contents could have fallen out. When I told him this should be on camera, he claimed there are no cameras in the store. I asked the nearby customer if they had witnessed the earlier interaction, and they confirmed they had. The entire situation was unacceptable and humiliating. I ended up going to another UPS location, where a manager told me they were not surprised and had heard numerous complaints about this store. This incident has been reported to the Mount Prospect Police Department. If you believe your items have been tampered with at this location, report it immediately. Between my experience and the consistent pattern of similar reviews, it’s clear this isn’t an isolated incident—it’s how this place operates. If you value your property or basic respect, go somewhere else.
• SS

  Sarah Schwartz

  Apr 17, 2026
  5.0
  Was stuck with a flat and your wonderful driver on golf road near Arlington heights and des plains got out and helped me! Ups is my hero!
• UK

  Ulanai Kemelova

  Apr 16, 2026
  1.0
  The person who was working today, April 16, didn’t even try to help us. Their attitude was very rude and unfriendly — they didn’t even greet us. If they had at least tried to assist us properly, everything would have worked out. After that, we went to FedEx, and they helped us in just two minutes!
• MM

  Mailat Monica

  Apr 11, 2026
  1.0
  It’s Saturday, the store it supposed to be open from 8:30 am to 4 pm. It’s already 9 and nobody came. The store it’s market as open but not true. There are people waiting and not knowing anything, if they are coming or no. Not nice!

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