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United States Postal Service

1.8
(154 reviews)

Business Details

9114 Waukegan Rd, Morton Grove, IL
60053, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9114 Waukegan Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9114 Waukegan Rd, Morton Grove, IL
60053, United States

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 1:00 PM
SundayClosed

Reviews

1.8
154 reviews
5 stars
28
4 stars
2
3 stars
1
2 stars
3
1 star
120
  • AK
    Art Kalina
    May 13, 2026
    1.0
    Terrible customer service. Not helpful in matters of mailing parcels or letters — not their field of expertise
  • MM
    Mermaid24
    Apr 30, 2026
    1.0
    I’ve been coming here for few times and I decided to put this review now because I’ve experienced the same attitude from the front desk guy every time. He seems like he hates his job and doesn’t have any customer service skills. He always seems to be bothered when asked I asked questions such as those regarding shipping and passport renewal. I’m not sure how their Human Resource staff handles customers’ complaints but one of the main and simplest job requirements for a front desk job is to have customer service skills and if that’s not provided by the same employee then that says a lot about the culture and standards of their hiring practices.
  • AA
    Abraham
    Feb 23, 2026
    1.0
    Personel is very unprofessional here. Big guy with the glasses is very rude.
  • MB
    Mohammad Beig
    Feb 21, 2026
    1.0
    I had a scheduled appointment for my passport renewal, but it was cancelled just 20 minutes beforehand because no agent was available. This was extremely inconvenient. In addition, the staff were rude and unprofessional when communicating the cancellation. I expect better planning and customer service for confirmed appointments.
  • LS
    Lana Smith
    Feb 18, 2026
    1.0
    The experience was terrible. Will never go back to this one. Normally I check reviews before I go anywhere unfortunately I didn’t check the reviews for this post office and it was a nightmare. The desk guy clearly hates his job and everybody who comes through the door. I just hope my mail gets where it belongs and I’m really uncomfortable that I had anything mailed there. Now I have to be on pins and needles hoping my mail actually gets delivered where it belongs. What is the world coming to when you can’t trust your local Post Office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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