United States Postal Service

Reviews

• PP

  PRB

  Aug 7, 2026
  1.0
  On Mon., 08/04/2026, I became aware of how dysfunctional the USPS had become. I had a simple transaction which was to get a refund on an USPS money order which I had purchased and was still in possession of. The retail counter clerk at the Maywood, IL USPS was not very helpful or customer service oriented. The clerk replied that I needed the original paper receipt for the purchase of the money order to get a refund. I expressed that I had never been requested to provide the receipt before to get a refund for an USPS money order before that I had purchased and was in possession of. Like a parrot, the clerk just repeated the same answer. At this point, I just left as it was fruitless. I did not have the patience to go the route of asking to speaking to her manager, even though, I knew what the clerk had told me was “garbage”. Needless to say, I was able to complete the refund of the money order at a USPS in Wheaton, IL without any trouble and a smile. The Wheaton USPS simply asked for my identification and validated the money order through their computers. It sad that USPS has deteriorated to a point of where there is no uniformity and lack of consistency across locations. It is apparent that you have to go to certain USPS locations to receive quality service and a positive outcome.
• VU

  V U

  May 19, 2022
  4.0
  Good customer service Employee was pleasant and knowledgeable Facility was clean Merchandise was well organized
• WW

  Wendy

  Oct 15, 2018
  1.0
  I have been living in Maywood for about 3 years and we start noticing that less mail we have .And I lost one time a package, well not a big deal ... whatever. Until now I was expecting a government letter (very important for me) and I was tracking it. But it shows, it was delivered. I went personally to the post office and they just told me it was delivered. But how come? , that they don’t even have a signature, or even have evidence from where it was delivered. This is not professional
• FF

  Fredy

  Aug 1, 2017
  1.0
  They bring me other people's mail all the time, i never get my mail. They let other people just go ahead and come in to get mail from addresses without asking for proof of residency. The mailman cant read addresses to save their lives. I hate this post office it's probably the worst most dysfunctional place, they all need to get fired or retrained or just hire new people. I went in a complained already 3 times and nothing has chnaged. If I could give this review 0 stars I would.
• MG

  Martine Guilty

  Aug 19, 2016
  5.0
  Great service...

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