United States Postal Service

Reviews

• KM

  Kyle Marks

  6 days ago
  1.0
  Walking into this post office honestly feels like watching public infrastructure slowly decay in real time. The building itself could actually be beautiful with the huge glass ceiling and natural light, but instead it feels neglected, patched together, and forgotten. Posters are peeling off the walls, tape and cardboard are covering equipment, sections look abandoned, and basic maintenance clearly hasn’t been kept up with for years. The self-service kiosk being wrapped in cardboard with handwritten notes taped to it is something you’d expect in a temporary setup during an emergency — not inside a federal facility funded by taxpayers. What makes it frustrating is that this isn’t just about appearances. When public buildings are allowed to deteriorate like this, it sends the message that nobody in charge cares anymore. Taxpayers spend billions every year, yet everyday people walk into facilities like this and see broken systems, outdated equipment, dim areas left unused, damaged walls, dirty fixtures, and temporary fixes that become permanent. Meanwhile, citizens are still expected to pay more and wait longer while services continue declining. The contrast is honestly depressing because you can tell this place was probably impressive when it was built. The plaque talking about dedication to public service almost feels ironic now considering the current condition of the facility. Instead of investing in maintenance and modernization, it feels like resources are constantly redirected elsewhere while local infrastructure is left to slowly rot. Small issues pile up for years until the entire place starts feeling abandoned even while still operating. This review is not directed at the workers behind the counter because most employees are probably doing the best they can with what they have. The issue is clearly larger than them. It’s about leadership, priorities, and what happens when public spaces stop being maintained with pride. People notice it. Communities notice it. And eventually everyone just becomes numb to seeing public property deteriorate. A post office should feel functional, organized, and cared for. Instead, this location feels like a visual example of what happens when taxpayer money disappears into everything except the actual services and infrastructure people use every day.
• OO

  Oleksandr

  Jan 27, 2026
  5.0
  Never had any issue at this location . Sometimes it slow , but most of the time cuz some lady have 1000 envelopes to ship at ones . 5 star from me !
• MC

  Maureen Carlson

  Dec 8, 2025
  3.0
  This is a big hit or miss location but better than most around here. The parking lot is terrible so be careful of hidden potholes in the snow and knocked over signs for handicap parking I would say 75% of my items shipped from here at fine I use the kiosk and put packages in the big indoor bin if it is not jammed (It often Is ) the teller service is a crap shoot there are 2 very polite and nice reps and one that I think just hates her job and the world. I avoid going to a clerk if at all possible because I don’t like the odds I’m going to get the nasty lady and get yelled at. As for service on any issues I’ve had with items shipped and gone missing I can say 100% of the times like I said one in 4 items sent they refuse to take any responsibility I have 2 parcels sent out this week two days in a row both sent in the same deposit location because the bin was jammed and both items are missing for 8 days now and Wes told they don’t have them and don’t know where they went. I do ship about 4 to 5 times a week here and just don’t know what to do to try and get things improved
• AT

  Anurag Tandon

  Nov 20, 2025
  1.0
  I want to give the benefit of the doubt to this location, but I am fed up now. The customer service here is terrible (not all the individuals, but most of them). Just the worst attitude when you walk in. I usually go to the Naperville location to send stuff which is 1-2x a year if that. But I decided to go to Lisle location since it is closer. Here is what to expect: 1. Person at the counter will be rude and disrespectful no matter how polite you are. 2. If you have a question she will make you feel dumb and stupid for asking 3. If you ask a question there will be a long and uncomfortable pause - like you asking your dad for dessert after you just crashed his car and are in big trouble. Some of the people working here - clearly dont want to be there - and are taking out there lifes frustrations on the customers. 4. Your package will probably get misdelivered or lost. I am not sure they actually do anything with the packages that are dropped of. 5. I dropped off a rather large and expensive package to be delivered - over 50 lbs. And you guessed it - it is lost. How does an over 50lb package that is 28x28x28 get lost? 6. Its a disorganized mess in the location. They take zero pride in there own work location. I know it may be a longer drive to other locations, but I am never going here again. Why should I be treated so poorly, made to feel like I am doing something wrong and not even get the service that I went there for? This location is why there are negative stereotypes about the post office. Note: I really wanted to give them the benefit of the doubt as postal employees. But somehow the other locations do a much better job and also why take out your frustrations with the customer?
• MH

  Mike Hines

  Jul 8, 2016
  1.0
  Been calling at various times of the day and no one picks up. All I'm looking for is some information on a item I sent out few weeks back. On top of that I would not recommend sending out any letters that are out of the country because theyget the blankest look on there face not knowing what to do till you as a customer walk them through it... Very inconvenient place and waste of your time!

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