The UPS Store

Reviews

• AK

  Amy Kelly

  May 21, 2026
  1.0
  It is not okay to upgrade a basic copy order and then charge me $4/page for it when I neither asked for that nor approved it. I was coming in to discuss the order when I received an email that it was ready and I was charged $100 for an order that should have been $20. And when I went back to ask about the outrageous charge I was told by Brianna that 'she had no way to know the cost beforehand'. Not okay in any business. You get customer approval prior to any upgrade that you are charging them for. I gave her the chance to make it right and she chose not to. Prior to this I did a lot of printing there. I do not need an education on UPS stores and I had no idea what the print manager was printing. It should have been 10 sheets of paper. Not $100. Owner response is meaningless.One month later there is still no resolution and very few responses from the owner who offered a very partial refund and then never gave me the refund. I have since escalated this to corporate UPS and they acknowledged there is a problem here.
• IL

  Iu Lia

  Mar 9, 2026
  1.0
  I had a very bad experience at this UPS location. When I returned my package, the employee did not give me a receipt. I asked for the receipt but she ignored me. I had to leave and come back again, and only then she gave me the receipt from under the desk. This is not the first time this employee has behaved like this. Customers should not have to ask multiple times for a drop-off receipt. Management should please look into this situation
• MA

  Mohsin Ahmed

  Nov 23, 2024
  5.0
  The owner is a great guy. Store is nice and clean. Always willing to answer questions and help the customer needs.
• MK

  Michael K

  Mar 19, 2021
  5.0
  Patrich is very helpful and gave great service!
• MM

  M M.F

  Mar 9, 2021
  1.0
  They will rob you! They looked at me straight in my eyeballs and lied and said there was a new UPS requirement not accepting bubble mailers anymore all packages must be in boxes. Raising the cost from $10 to $30. Two ladies one a younger girl and another older lady in the store backing her up. I felt so bad for them in this lie. What they didnt know is that I mail the same package the same day at another UPS store. I asked if it was just this store and she continued "nope Thats the new rule". I left and went to another UPS store and mailed it no problems for the normal $10 price. These people should be fired. This store should be closed down. Lying and stealing people money

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