The UPS Store

Reviews

• DD

  Dina DeMory

  Sep 4, 2026
  1.0
  I’ve used this location several times due to proximity of my home and every time I’ve been in here the staff is extremely rude and abrasive. Just overall every interaction I’ve had with different staff members is they are not polite or welcoming. If there was another location near me I would never use this store again! I’ll start using fed ex or USPS.
• AK

  Amy Kelly

  May 21, 2026
  1.0
  It is not okay to upgrade a basic copy order and then charge me $4/page for it when I neither asked for that nor approved it. I was coming in to discuss the order when I received an email that it was ready and I was charged $100 for an order that should have been $20. And when I went back to ask about the outrageous charge I was told by Brianna that 'she had no way to know the cost beforehand'. Not okay in any business. You get customer approval prior to any upgrade that you are charging them for. I gave her the chance to make it right and she chose not to. Prior to this I did a lot of printing there. I do not need an education on UPS stores and I had no idea what the print manager was printing. It should have been 10 sheets of paper. Not $100. Owner response is meaningless.One month later there is still no resolution and very few responses from the owner who offered a very partial refund and then never gave me the refund. I have since escalated this to corporate UPS and they acknowledged there is a problem here.
• TI

  T I

  Jul 19, 2025
  5.0
  Notary and other staff who witnessed my documents were polite and helpful. Will sure return again.
• MS

  Maria Szot

  May 13, 2023
  1.0
  The couple that work there are wonderful! But went in Saturday 5/13 and had a guy working in there wearing an upside down cross necklace. I felt very uncomfortable and creeped out. Will not be coming back to this store!
• CB

  Christine Burke

  Feb 7, 2022
  1.0
  First off, I said good morning and she just stared at me. I had two large Ikea bags of bubble mailers ready to go. I said "I would like to ship these". To which she replies "you want to ship these?". Um, "yes, you do ship things here right?". To which she said no, she could not ship those and IF she did it would be $20 more due to "irregular packaging". This is the same issue that others posted about with regard to the bubble mailers. Saying that there is a "new rule" [which she then amended to it being 3 years old] that they need to be in boxes and are irregular packing is untrue. I took them to the UPS Store @ 75th and Lemont and they shipped them for me. (just like that have the last 10 years I have completed this annual shipment). Oh, and the average package cost was $14.36. I have given this UPS Store a chance the last 3 times I have tried to ship things and they have come up short (and then some) every time.

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