United States Postal Service

Reviews

• AD

  Andrew Doyle

  Jul 10, 2026
  5.0
  We had Carlie for a passport renewal. She was fantastic. Very personable, helpful, and clearly knowledgeable about the process. I highly recommend Carlie for this process.
• CJ

  Cordell Juhola

  Jun 22, 2026
  1.0
  I went to drop off a package that already was pre paid. I handed the package to the postal worker. Who supposedly scanned the package to indicate it has been shipped. The employee then proceeded to take the package and just threw it into the basket. The whole issue is my package didn't scan and isn't showing up. The problem is that it was sent to a buyer to make sure the individual receives the package and I know it was delivered. A receipt was handed however it didn't scan to show it was checked in. Please do your job with some professionalism. The 2nd part was I asked for a specific stamp to mail a letter and he wanted to make it non machinable. Which I was testing a shipping method to see if it could be delivered. If it wasn't I had no problem paying the extra fee. I said I would rather not and intend to go to another post office to buy the stamp required to mail my letter. He printed out a receipt and it canceled out the scan of the package. I unfortunately was taken back by the service I failed to pay attention to the receipt. I do not mind suggestions. However I was very put off by the service and whole situation. I will not be using this post office in any future dealings.
• KQ

  Kurt Quist

  May 2, 2026
  1.0
  Try harder. Lazy runaround
• MN

  Michelle Nunez

  Feb 10, 2026
  1.0
  I was explicitly informed by Science Care, the company handling my father’s cremated remains, that a signature would be required and that someone needed to be home to accept delivery. Because of this, I worked from home all week to ensure I would be present. Despite this requirement, the postal carrier, Patty H. did not ring the doorbell or attempt delivery at my home. We have exterior cameras that would have recorded any approach to the door, and no attempt was made. Instead, the carrier signed for the package herself and left it in our mailbox at the end of the driveway with the regular mail. The package was clearly marked “Signature Required” and “Cremated Remains.” I did not authorize anyone to sign on my behalf. We only discovered it had been delivered when my husband checked the mail later that evening. My father’s remains had been left unattended in approximately 20-degree weather. I contacted the Lake Villa Post Office and spoke with a representative named V who confirmed the carrier signed for the package herself. When I asked for additional information or to speak with a supervisor or postal inspector, I was not provided meaningful assistance, and no one expressed appropriate concern about the seriousness of the situation. This is not a minor delivery issue. Signing for someone else’s package — especially one containing human remains — is a serious breach of protocol, trust, and basic decency. I was home, prepared, and expecting to personally receive my father’s remains. This was entirely preventable and made an already difficult time even more distressing. I hope procedures are reviewed and corrective action taken so no other family experiences something like this.
• LL

  LION LOVER

  Jan 20, 2026
  1.0
  Very rude and unprofessional staff. I understand it may be difficult to work with the public. I get it but no need to be consistently rude and disrespectful.

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