V6
VTXJeff 618
Sep 15, 2026
Thank god Grafton has internet provider options now! The lady on the phone is rude, we cancelled service before next billing cycle and these crooks still tried to bill my card, and now they are still trying to bill us for a phone line we never used, we made it very clear we was no longer needing any of their services, all equipment returned and still they want to try to extort us for a phone line they can see was obviously never used other than for the internet. I wouldn’t recommend gti to anybody ever. If you’re in Grafton and need internet do your research 1st there are much better options than gti!
MM
Melanie Moody
Aug 7, 2026
Called in February for service, adjacent property already has GTEC service. JULIE came out to our property and flagged first week of March, GTEC never showed up.
Ask for multiple updates, rude customer service each time we called. All we were asking for was a timeframe or an update on where our project was on the list.
First week of August and still are provided no timeframe for service. After 6 months of waiting, we have no choice but to go somewhere else. Extremely disappointed.
NS
Neil Strebel
Aug 7, 2026
Had some issues originally but the owner personally called to make things right. Provided personal cell phone number and offered a free month. Extremely fast reliable internet and a great install by the crew thank you. Thank you Susan Ashley Craig and others involved.
Frontier ran fiber and must of hit a GTI line when called the said they would send out a technician. The technician said no line was hit and it’s slow because of the streaming service we was using. We had zero problems till frontier ran fiber. I will be looking for other providers. Horrible customer service. Do not recommend.