United States Postal Service

Reviews

• AA

  Anonymous

  1 day ago
  1.0
  Dear Postmaster Smith, I am writing to formally file a complaint regarding my recent experience with USPS Hold Mail service and the customer service I received at the Hoffman Estates Post Office. On August 6, 2026, I completed a request to have my mail held. When I returned approximately two weeks later to retrieve an important document, I was informed that there was no mail available for me. Considering the length of time my mail had supposedly been held, I found this concerning. More troubling, however, was that I was presented with a stack of mail that did not belong to me. The Asian employee communicated with aggression because I refused to take what did not belong to me! I immediately expressed concern because I did not feel comfortable accepting mail clearly addressed to another individual. I explained that I only wanted to receive mail bearing my name, as reflected on my identification. She became visibly upset! Instead of receiving clarification or assistance, I was met with an aggressive and confrontational response and was asked whether I was “refusing the mail.” I clearly explained that I was not refusing my own mail; I was refusing to take possession of mail that did not belong to me. I addressed the matter with a supervisor, who was a black male, he handled the matter with a level of emotional intelligence and patience. I returned approximately one week later in hopes of resolving the situation and retrieving my mail. Once again, I was told there was no mail available for me. During this visit, I spoke with another supervisor, a black woman,and was met with a dismissive attitude who clearly had no intention on listening to understand, and no genuine effort to investigate what had happened. She needs customer service training! I was told that USPS hold mail by address rather than by individual name and that a man residing at the same address had allegedly forwarded my mail. This explanation is extremely concerning to me. If USPS Hold Mail service applies to all individuals at an address, customers should be clearly informed of that fact before submitting a request. Likewise, customers should be informed of how an active forwarding request submitted by another individual at the same address could potentially affect their mail. Had I been clearly informed that my Hold Mail request could involve mail for every individual at my business address, or that another person’s forwarding request could potentially interfere with my ability to receive my own mail, I would have made different arrangements. I am especially concerned that I was offered mail belonging to someone else while simultaneously being unable to obtain mail addressed specifically to me. I do not believe a customer should be expected to accept another person’s mail simply because they share an address. This situation has caused me significant inconvenience and concern, particularly because I was attempting to retrieve an important document. I also strongly encourage USPS to review and update how its Hold Mail and forwarding policies are communicated to customers as well as seek to hire myself or someone with Leadership and Development experience to train both executives and employees on character building/customer service training. Customers should not discover after the fact that another person’s actions at the same address may affect their ability to receive mail addressed specifically to them. Sincerely, Disappointed Customer
• LS

  lauren sernett

  Aug 26, 2026
  5.0
  I had delivery problems with a new carrier. They took care of it and kept me informed of how they were handling it. Good resolution!
• MM

  Mi M

  Aug 20, 2026
  1.0
  The Asian woman running the front desk is HORRIBLE! She refuses to give me my packages anytime I come in and I always have to have them resent. She is horrible at her job. Very rude and unhelpful!
• AK

  Alejandra Kiester

  Aug 10, 2026
  1.0
  I just left the post office after waiting for 19 minutes online, for them to tell me that the scanner is not working. And only 1 person attending the desk .
• YS

  Yana Sable

  Aug 5, 2026
  2.0
  The store is nice but we are 5 people in the line (6 potentially) and it’s not moving forward. There is only one person behind the desk that can’t cover it.

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