United States Postal Service

Reviews

• TD

  Tim Decortier

  3 days ago
  1.0
  I'm adding this to my previous complaint because the situation has still not been resolved. For several months, I have been documenting repeated mail delivery problems affecting residents of our building and the neighboring building. Mail and packages are regularly delayed, disappear, or are marked “Undeliverable” even though the addresses are valid and well known to the carrier. A few days ago, I personally spoke with the mail carrier on our street and asked what was happening. Instead of trying to help, she immediately began yelling at me. She confirmed that she has been delivering this route for more than a year, so these are not unfamiliar addresses. This week alone, at least three packages and one letter have disappeared. Yesterday, USPS marked my packages as “Delivered to Mailbox” at approximately 7 PM. The carrier's vehicle was actually photographed on our street. However, the packages were not in the mailbox, and one of them was physically too large to fit inside it. I checked the mailbox and lobby only minutes later. Nothing was there. I also had an Informed Delivery notification for a letter that never arrived. So apparently, USPS has found a new method of delivery: the tracking system says “Delivered,” while the actual mail simply disappears. A few days earlier, a package containing fabric from my customer was marked “Undeliverable” and returned to the sender, even though it had been “Out for Delivery” that same morning. I contacted the USPS office that afternoon and was told I could not pick it up because it had already been sent back. I'm continuing to document every incident and am working with the Illinois Attorney General’s Office. We are now working toward a broader complaint involving the residents affected by these repeated problems. I'm not looking for an argument with USPS employees. I'm looking for an actual solution. If there are staffing, training, or operational problems, USPS needs to address them. I'm requesting a formal investigation into this facility and delivery route. This has been happening for far too long, and treating every missing package as an isolated mistake is clearly not solving the problem. I will continue documenting these incidents and providing the evidence to the appropriate authorities until this situation is properly investigated and corrected.
• LL

  Logan Logan

  Sep 9, 2026
  1.0
  The worst post office. Ladies are rude behind the counters. Don’t understand how the post office don’t send secret shoppers to this location to uncover all these complaints. This location closes at 5:30 pm but doors are locked by 5:10pm. This is nuts. Ghetto post office. And we allow this behavior in our neighborhoods. They only do what we allow.
• IW

  Ikhän Wilson

  Sep 8, 2026
  1.0
  Always out of supplies. No pens available for use. Terribly kept facility
• TL

  Tonesha Love

  Aug 18, 2026
  2.0
  They need more workers at the windows it was only one line was long & the wait was 20mins
• AA

  Artem Androsov

  Aug 6, 2026
  1.0
  I have been experiencing ongoing and extremely frustrating problems with this USPS location for months. This is by far the worst customer service I have ever experienced from any USPS office. Employees regularly provide misleading information, fail to deliver packages properly, and show a complete lack of professionalism. Every single package feels like a battle. Instead of providing reliable service, they constantly create unnecessary problems for customers. Today's experience was unbelievable. I waited for hours expecting an important package. I personally watched the USPS carrier park the mail truck directly across from my house. Instead of attempting delivery, she got out of the vehicle and spent several minutes feeding stray cats. She then got back into the truck and drove away without ever coming to my door. A few minutes later, I received a notification saying my address was "Undeliverable." That is simply not true. The carrier was parked directly in front of my home and never even attempted to deliver the package or contact anyone at the address. After that, I had to waste even more time navigating USPS's automated phone system just to reach a representative and request that my package be held for pickup. Then I called this local office, only to be told that my package wasn't even there and would instead be returned to the sender. This level of incompetence is unacceptable. I have never experienced anything like this in any other state. The problems at this location have been happening for months, not just once. I have already begun filing formal complaints with USPS headquarters and Illinois Attorney General office because this USPS office clearly needs serious oversight and accountability. The current management and employees are failing the community they are supposed to serve. USPS customers deserve employees who actually perform their jobs instead of falsely marking packages as undeliverable and creating unnecessary delays.

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