Brand Certified
United States Postal Service
1.8(152 reviews)
Certified by United States Postal Service • Oct 04, 2026
Business Details
5001 W Division St, Chicago, IL
60651, United States
Certified by United States Postal Service • Oct 04, 2026
(800) 275-8777
Certified by United States Postal Service • Oct 04, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Oct 04, 2026
About
Certified by United States Postal Service • Oct 04, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5001 W Division St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Oct 04, 2026
Hours
Certified by United States Postal Service • Oct 04, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 12:30 PM
SundayClosed
Products & Services
1 list · 5 items
Reviews
1.8
152 reviews
5 stars
20
4 stars
6
3 stars
5
2 stars
8
1 star
113
- CGCarolina GuzmanSep 3, 20261.0Don’t bother calling for help because they truly don’t care. Horrible customer service.
- JPJoshua PerezJul 6, 20261.0I'm convinced that the majority of post office places unless they're in well to do neighborhoods are essentially ghost stores The level of incompetences unreal
- OPoney pazJun 20, 20261.0I have had multiple negative experiences at this USPS location, and unfortunately the customer service is consistently poor. There is one employee who is frequently rude, impatient, and unhelpful. Every time I visit, I feel like I am bothering her simply by asking a question. When I came in with a letter and asked to send it, instead of explaining the available mailing options, she responded in a dismissive and unfriendly way, asking “How do you want to send it?” without offering any guidance or assistance. I regularly drop off packages with prepaid labels, and she becomes visibly annoyed when scanning them. Rather than providing professional customer service, she often acts frustrated and treats customers as if they are inconveniencing her. What is most disappointing is that many Spanish-speaking and Latino customers come in needing help, and instead of being patient and assisting them, she appears unwilling to help and often comes across as disrespectful. Several people have experienced the same attitude. USPS employees represent a public service, and customers should be treated with respect regardless of their language skills or background. Every visit to this location feels uncomfortable because of the consistently negative attitude. I hope management addresses these customer service issues because this has been happening repeatedly, not just on one occasion.
- RGRosalind GentryMay 7, 20264.0Every time I come here it's one person working. Division and Lavergne. Once maybe twice I was able to walk in and get what I came for, other times I have to wait in line.
- EEEshaJan 2, 20191.0I wish I could give this place 0 stars!!! They are very rude towards customers and their “Mail Carriers” do not want to do their job! I was supposed to receive a package today and the mail carrier left it on my porch without even ringing the bell. Thank god I always check outside every once in a while or else my package would’ve been stolen. It only takes one second to ring a door bell.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5001 W Division St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of this USPS location?
Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:30 PM. The Post Office is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check directly with this Post Office for specific details.
Are there nearby parking options close to the United States Postal Service at 5001 W Division St?
Yes, Top Valet Parking is nearby, providing convenient parking for customers visiting the Post Office.
How can I use nearby public transportation when visiting this Post Office?
The Robert Leflore Jr Station, a nearby post office and transportation hub, can help you access the USPS location easily via local transit.
Are there other financial services near the USPS on W Division St?
Yes, Western Union for money transfer services and Chicago Avenue Garage Federal Credit Union are close by for your financial service needs.
What nearby amenities can I visit before or after going to the Post Office?
You can visit local grocery stores like Ecuadorian Food Market or Moses Butcher Shop, or stop by retail stores such as Family Dollar and Dollar Tree nearby for additional shopping.
Brand Certified Facts from United States Postal Service
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