The UPS Store

Reviews

• CM

  Carly Magana

  2 days ago
  3.0
  The young girls here are super nice but there’s an older woman who looks around her 40s skinny dark skin she has a horrible attitude, there was no one in line so I moved up to the window and she looked at me and starred at me and went to the back then more ppl came in and she waited like 5 min to come back out then she throws my packages to the bin with attitude. They need to replace her with someone who wants to work and have a good attitude.
• JG

  Justina Garcia

  Aug 20, 2026
  1.0
  Roberto the worker is extremely rude. UPS is always quick and easy NOT here. Should not be working with the public, he would do best in the back room.
• DC

  Diana Castaneda

  Aug 16, 2026
  1.0
  I’ve always had a great experience at this UPS Store, which is why today’s interaction was especially disappointing I came in to complete an Amazon return, and my return instructions clearly stated that **no box or return label was required**.I’ve completed similar returns before without an issue. John who identified himself as the manager, told me he could not accept the package because it needed to be boxed and that other customer items wouldn’t fit. How is that my problem? If my return label says otherwise. When I showed him the Amazon instructions stating otherwise, he simply told me to go to another UPS Store. What disappointed me most wasn’t just that he wouldn’t accept the return—it was the complete lack of effort to help. He didn’t explain why their location couldn’t process it, offer an alternative, or tell me what I could do to resolve the issue. I was simply pushed away and told to go somewhere else. Not to mention I had my infant daughter with me and some Latina employee that was there was also super rude. This was Sunday, August 16, 2026. I went to another UPS and they processed my return just fine, as they have my business going forward. I’ll make sure my family and friends who predominantly go here are aware of my bad experience. As a manager, I would expect better problem-solving and customer service, especially when a customer is showing documentation that contradicts what they’re being told. This is a neighborhood location I’ve enjoyed coming to because everyone else I’ve encountered here has always provided great service. Unfortunately, my experience with Jon was completely different and left me extremely disappointed.
• RB

  Robert Bendik

  Aug 12, 2026
  5.0
  I had a great experience at The UPS Store on Archer Ave! The staff was incredibly friendly, welcoming, and helpful. As an educator, I’m especially impressed with the print quality—it’s phenomenal! Everything came out crisp, professional, and exactly how I needed it. I’ll definitely be coming back for future classroom printing projects. Highly recommend!
• ES

  Eric Saniewski

  Jul 22, 2026
  1.0
  For the last 8 months I've been receiving packages that require a signature at this UPS store. The last time I went in to get my package they would not release my package to me. They asked for ID, which I provided, and they stated my name didnt match what's on the package. This was because my ID has my middle name and the package didn't. Never was a problem before today tho. Then they point out that my address doesn't match. But I have provided my ID and the tracking number, which is what their policy says on the UPS website. They still would not release the package to me. My packages are my medicines but they could care less. The "manager", carmen, was rude and disrespectful. She offered no explanation for why they have been releasing my packages for the last 8 months under the same circumstances but now all of a sudden and against their own policy, she wouldn't release it to me this time. Be consistent, be fair, and be respectful to customers. Do better UPS. Do NOT do business with this UPS store.

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