Staples

Reviews

• FS

  Frank Schulz

  Sep 24, 2026
  1.0
  I can’t speak poorly enough about this location. They’ve proven themselves to be both incompetent and unprofessional time after time. They serve as an iPostal mailbox location for letters and packages which I had established to receive both for my business for our office in Chicago. Not only are they inefficient in processing items received (which is quoted as 24 hours or less) they also have lost several packages that they’ve signed for. On numerous occasions I’ve received notifications from the carrier that items were delivered only to have to go to the store to search for them because they were never checked in. They usually find them but not always. Last month they lost an overnight UPS envelope that contained a large check for a client. They never found it. They promised to follow-up. They never did so. I emailed both the store manager, Peter Brock, as well as the District Manager, Kari Fotopulos. Neither one ever gave me the courtesy of a response. Clearly the management team has set the tone for poor customer service. Today I went to the store searching for a FedEx package they signed for yesterday. It’s nowhere to be found. When I asked what I should do, all I got was a shrug. What a woefully pathetic organization, all the way from the overworked store associates up through management.
• AW

  Adrienne Wilcoxon

  Sep 20, 2026
  1.0
  Here is my experience on 09.12.26. I needed to have copies made from an email. I would then need 50 copies made, 2-sided, in color. I was the 1st in line when I stood there and waited to be recognized before walking to the counter. The young woman stood there, leaning against the back area. There was equipment between us but nothing hindered us from seeing each other. Her body was facing me, but she was looking out the window, literally doing nothing. She eventually cane to the counter and asked if she could help me. I told her what I needed. It was explained to me that there's a charge if they (she) assists me. This was fine with me. But what was not fine was that she had absolutely no information to address the questions I asked. Every answer she gave me was 'I don't know' and/or 'I have to ask someone else'. She was so unhelpful, it was to the point of me asking if she was a new employee. She proudly said, 'Oh no, I've been here awhile!' I really wanted to ask her, 'then why don't you know anything???' 😠 But I remained calm and held my tongue. She told me, if I purchase the paper from them, but dont run the job until the very next day, that STAPLES will charge me an extra fee for "bringing in my own paper" and not using theirs. (What??) This really made no sense to me and I could not wrap my mind around her acting like it was a logical, reasonable policy. (This was the one thing she seemed sure about, but because it made no sense & was illogical to me, she gets no credit for it). I paid for 2 of the copies, plus the 2 emails to print out = almost $7. I packed up and drove directly to Office Max on Fullerton, Northside of Chicago. I had a great experience there!! A young man named Nick diligently worked with me. He was highly informative, professional, helpful! He saved the day!! I told him about that crazy policy and he said it made no sense. He said "if you've purchased the paper from them, why would they charge you again to use it?" (My point exactly). Needless to say, I won't make that mistake of going to that STAPLES location for a printing job again!! It was a big waste of precious time!
• ER

  Eurythion Centaurus (Saggitarius Rex)

  Sep 11, 2026
  5.0
  I needed pribter ink. The MANAGER caught me comingvin the store, asked ifvi needed help, walked with me helped select the correct ink part. This Staples used to have tow trucks poised in the parking lot to tow your car if you had no business being conducted at the Staples and adjoining bank. Very annoying! I believe that practice stopped.
• TS

  Tyra Sullivan

  Sep 10, 2026
  5.0
  Stephanie deserves a raise! She went above and beyond to help me find exactly what I was looking for. I had asked another employee for help and was basically just pointed toward different aisles, but Stephanie actually took the time to help me look and made sure I found what I needed. She was incredibly kind, helpful, and genuinely seemed like she wanted to help. I really appreciated her customer service!
• ML

  Mark Lee

  Sep 7, 2026
  1.0
  I walk in, there is a ear splitting alarm going off, no one seems to be acknowledging it. I find what I'm looking for, and it's just a picture of the product, which means waiting for the same employees who aren't dealing with the ear splitting noise to go into the back and find the can of air I need, all while listening to that deafening alarm. It's like a psychological horror film in there, fans of the backrooms would be recommended to check it out.

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