Staples

Reviews

• TW

  Tyan Walker

  May 8, 2026
  1.0
  I recently visited the Staples at 111 North Wabash around 11:55 AM to print documents and make copies. I encountered a staff member in the copy area who was incredibly unhelpful and rude. When I asked for assistance with the copy machine, he simply told me to 'follow the instructions.' When I needed further clarification (as the instructions didn't cover lifting the machine component), he told me he 'didn’t have time' to help. This employee, a middle-aged African American man with a bald head, made me feel extremely uncomfortable and unintelligent. His behavior was unprofessional and has completely deterred me from returning to this location. If he is unhappy with his job, he should seek alternative employment, as there is no excuse for treating paying customers this way.
• GL

  Gene Lim

  May 2, 2026
  2.0
  Bad attitude and tone from staff due to lack of manpower at store to tend to all areas of the business. One person at the lower level taking care of stocking the entire level so the Amazon return drop off counter is not tended. When going to the staff to ask about where to drop is off and that there’s nobody there, tone from Pam was bad. But honestly, it’s just bad management. At least put a bell or something at the station so that customers don’t have to go up to the staff about it and make them feel the pressure and frustration.
• SN

  Sheena Nicole

  Apr 8, 2026
  1.0
  I had the unfortunate displeasure of coming here to pick up an online order and to send a return back to Amazon. The staff here are middle-aged , rude and not polite! Working in customer service and customer facing roles is a choice and a privilege. Upon waiting in an long line I was told by a cashier I was at the wrong counter and had to go over to the Pick up and Print counter which I proceed to do so and the person there was condescending and rude as well. I am only leaving one star since it a requirement in order to post a review. I will not ever visit nor do business at this location again. I look forward to AI customer service reps because humans are so disappointing and like to project their unhappiness onto others!
• RT

  Robert Taylor

  Apr 7, 2026
  5.0
  Had a rough stop at another coffee place before this and just wanted a calm spot to reset. Was there earlier today around 2 and the line moved way faster than I expected for that area, plus my iced brown sugar oatmilk shaken espresso came out right on the first try. Ended up grabbing a spinach feta wrap too and the whole thing was like 13 bucks, not bad for being right by Millennium Park. Place was busy but still felt easy, and yeah I'd come back here next time I'm downtown.
• TT

  Travis

  Apr 2, 2026
  2.0
  I’ve been here before and I’m sure most of the staff is nice but today I was called a derogatory word based upon my sexuality by a team member. The gentleman working the Amazon returns between 10am-12pm on 4/2/2026 called me “gay”. I asked if there was a place to throw out the bag I had. He said no. I pointed out the trash right next to him and he stated that is not for customers. I left and went out stairs. He was coming up the escalator at the same time to eat lunch based upon what I heard him say to a co-worker. As we reached near the top I asked him if there a trash can on that floor. That’s when he rudely said “no, your gay ass can’t carry it?” I use this store often and was immediately shocked. If video is reviewed it’s clear I said nothing inappropriate nor was I argumentative. I maybe said 20 words the entire time I was in the store. I’m now afraid to go back in. I called twice between 2-5pm to speak to manager and could not reach anyone. I was just permanently on hold. I’d love for a manager to comment so I can call to discuss this although I’m afraid to go back in if the employee is spoken to as he already showed his aggressiveness.

Frequently Asked Questions About Staples