FedEx Office Print & Ship Center

Reviews

• AW

  Arthur Walker

  Jun 30, 2026
  5.0
  Not sure what all the angry one star reviews are about. Went in, they priced the shipping, and it was half what I expected, and their slowest option might get to my house before I do. They laughed at my stupid jokes, and treated me just fine. They did open the doors a minute late but with how traffic in Chicago tends to be? Not even going to quibble about it.
• AC

  Amy Craighead

  Jun 15, 2026
  1.0
  Lists FedEx Ground drop off as one of its services, but was immediately informed of a "handling fee" when I walked in. This is not listed anywhere on the site, but apparently, is a policy FedEx holds for hotels. It's yet another random cash grab. And a great reason to go to UPS instead.
• TC

  Tasha Copeland

  May 27, 2026
  1.0
  Do not go to this location if you can help it.The worst customer service experience I’ve ever had. I went to this location and they refused to offer any type of support even though they didn’t have a line. I was unable to get into my email account to print and I asked for help from the person working at the desk. He told me to use The self-service printer. I wasn’t able to because Someone was already using it, And it didn’t seem to be working for him. I waited about 10 minutes and went back to the cashiers. They still refuse to help and said the only thing I can do is wait for the other person to finish, even though there was no line whatsoever. I understand that technology is great and we can use it for many things but simple customer service should not be that hard to ask for to print one document. I’ve never had a problem like this with UPS I’m just saying
• LB

  Lisa Bierly

  May 9, 2026
  5.0
  I was only using this hotel for a four day conference, not my stay. Every day I needed something. I’m pretty sure their entire team helped me at some point. Everyone was kind, prompt and helpful. Thank you!
• SS

  Seven

  Feb 27, 2026
  1.0
  Fedex is impressively bad and this location is no exception. They charge you to drop off packages because they are situated in a Hilton. Essentially charging customers to pay their rent. If you have to deal with this train wreck of a company, choose a different location. I’ve had a good experiences with one of the young women who work in this store but there is an unfortunate gentleman who works there that who was incredibly combative towards me in a situation where he should have been empathetic. I dropped off a return that was accurately labeled and packaged and yet it was returned to me. I go back to the FedEx and they provide two options (1) send it again accepting there would not be tracking data or (2) I pay for the new label. Why would I pay for a new label? I didn’t mess up the original label - FedEx did. They aren’t able to create labels in a damn FedEx store? How useless can you be. Their customer service line is even worse. This company is the epitome of incompetence.

Frequently Asked Questions About FedEx Office Print & Ship Center