United States Postal Service

Reviews

• EK

  Evgenii Kurochkin

  Jun 25, 2026
  5.0
  We applied for our daughter’s passport here today, and the experience was excellent. The employee who helped us was extremely professional, kind, patient, and knowledgeable. She was very helpful, answered all of our questions, and made the entire process smooth and stress-free. We truly appreciate her outstanding customer service. Thank you for your help!
• VF

  Vadim Fedorov

  Jun 15, 2026
  1.0
  ⭐☆☆☆☆ What should have been a simple passport appointment for our 3-month-old baby turned into one of the most frustrating customer service experiences we have ever had. We scheduled an appointment weeks in advance and arrived only a few minutes late. However, after arriving, we were still required to stand in line for about 10 minutes before reaching the counter. At that point, the employee refused to see us because we were "late" and claimed he already had another appointment waiting. I explained that part of the delay was caused by the line itself and asked who was supposedly waiting. Surprisingly, he admitted that he didn't even know who those people were. Nevertheless, he repeatedly stated that there was "nothing he could do." Eventually, after several minutes of discussion, he told us to come back in 40 minutes. So we waited. Anyone who has cared for a 3-month-old baby knows that 40 minutes can feel like an eternity. Our baby was becoming increasingly tired, uncomfortable, and upset, while we sat there wondering why a scheduled appointment meant so little. Unfortunately, the problems did not end there. After finally being seen, we completed all of the paperwork and proceeded to have our baby's passport photo taken. The photo was taken with our infant sitting in a car seat against a wrinkled sheet. Before leaving, I specifically asked whether everything looked acceptable and was assured that it did. When the photo was printed, it was immediately obvious that it was poor quality. Our baby had a frightened expression, a partially open mouth, the background was visibly wrinkled, and even part of my finger appeared in the frame. I politely requested that the photo be retaken. The response was shocking. The employee refused and told me that if I wanted another photo, I would have to pay an additional $20. I explained that I was not asking for extra services—I was asking for a properly taken passport photo. He still refused. At that point, I offered to go elsewhere, get proper passport photos, and return. I was then informed that no documents would be processed later that day because the employee needed to leave, despite it being only around 2:00 PM. I asked to speak with a manager. To his credit, the manager listened politely. Unfortunately, nothing changed. After speaking with the employee, he sided with him completely and refused to address any of the concerns. We were essentially told that if the government later rejected the photo, we could deal with the problem then. Unfortunately, I do not recall the employee's name, but he appeared to be of Indian descent. He was the male staff member, approximately in his early to mid-50s, working at the passport counter during our visit. The employee's attitude was, frankly, the worst part of the entire experience. He was rude, dismissive, and showed no interest in helping us at any stage of the process. Every question was met with indifference, and every request was treated as a burden. Rather than looking for solutions, he seemed focused on finding reasons not to assist us. He gave the clear impression that he did not want to be doing this job and that customers were simply an inconvenience. By the end of the appointment, nearly two hours had been wasted. What should have been an exciting milestone—applying for our baby's first passport—became an exhausting experience filled with unnecessary delays, indifference, and a complete lack of customer service. The most disappointing part was not the delay or even the poor photo. It was the complete absence of empathy from both the employee and management toward a family with a 3-month-old child. I cannot recommend this location based on our experience.
• MM

  Milena l Montero

  Jun 1, 2026
  1.0
  Employees are very rude and my parcel takes multiple days on end to ship. Additionally, I went to the lobby at 8:30pm because it said it was open 24hours a day, but when I went to drop my parcel off the lever to open the bin did not even work!! Such a waste of time this place sucks! Absolutely horrible customer service everyone should be fired from there.
• VC

  Virginia Coglianese

  May 2, 2026
  3.0
  It’s a post office. Nothing terrible and nothing exceptional. The self service kiosks are super convenient and make the simple tasks of buying stamps and shipping small parcels efficient. I have not used this location for other services so can’t speak to those. Staff isn’t overly friendly, but no one is outright rude either. All in all, no complaints and I’d even say we should all support our local post offices MORE or we’ll lose them and the cost to ship anything will skyrocket.
• JJ

  Josh

  Apr 30, 2026
  5.0
  It gets busy here like any USPS but I was very impressed with Pat. She was running the place solo and was swamped, but was super friendly and on top of her job on a whole different level. Super impressive, she should absolutely be in charge of that place.

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