The UPS Store

Reviews

• TS

  Tanessa Smith

  Oct 8, 2026
  1.0
  I have been using this location for about seven years, and until recently, my experiences with the customer service have generally been acceptable. Unfortunately, over the past several months, I have repeatedly had unpleasant interactions with the same employee, Chante. At first, I tried to give her the benefit of the doubt. I assumed perhaps she was simply having a bad day. On one occasion, I even asked if she was having a bad day because of how visibly irritated and unfriendly she seemed. Rather than improving the interaction, that appeared to make her attitude toward me even worse. This most recent visit was especially disappointing because I deliberately went out of my way to be polite and friendly, hoping that a positive attitude on my part would be met with the same courtesy. Unfortunately, that was not the case. When I entered, Chante asked what I needed. I explained that I was there to make an Amazon return, and she immediately told me I could use the self-service kiosk behind me. I acknowledged that politely and thanked her. She proceeded to handle the return, but throughout the entire interaction, there was no greeting, no smile, no basic friendliness, and essentially no customer-service interaction whatsoever. When she handed me my receipt, I thanked her and wished her a nice day. She couldn't even be bothered to acknowledge either one. Everyone has bad days, and I understand that customer-facing jobs can be frustrating. But consistently treating customers as though they are an inconvenience is not acceptable customer service. After multiple encounters over several months, this no longer feels like a one-time bad mood—it feels like a pattern. I specifically checked her name tag because I believe this needs to be addressed: Chante needs additional training in basic customer service, professionalism, and how to interact respectfully with customers. A customer should not have to go out of their way to be exceptionally pleasant simply to receive basic courtesy in return. I have continued coming to this location for seven years, but experiences like this make me seriously reconsider whether I want to continue doing business here. Management should take this feedback seriously and address the issue before it drives away longtime customers.
• BB

  Bryan Black

  Sep 30, 2026
  5.0
  Such a fantastic crew of associates work here! I was treated so nicely. 10/10 would recommend!
• AC

  Amanda Clampitt

  Sep 28, 2026
  5.0
  Love this UPS Store, the staff are kind and helpful
• LS

  Lexie Smith

  Sep 25, 2026
  5.0
  Shayna was such a help! Great customer service.
• LO

  Lisa Oquist

  Sep 2, 2026
  5.0
  Went to UPS to make a return and overheard a conversation taking place - kudos to UPS. There was an elderly lady trying to mail a box. The CS rep started a conversation with her regarding the contents - which technically, do you really need to know? Well the lady was mailing an undisclosed amount of cash to someone and the CS rep was asking information to try and protect her from sending money due to fraud. She explained about fraud and different scams, and was trying to make sure the woman was not being scammed. The woman seemed confused and not sure how to answer the questions. My first thought was the conversation was intrusive, but then I realized that she was trying to make sure the woman wasn't being scammed, I thought "wow, nice someone is looking out for the victims." I left before the conversation resolved. But she was encouraging the woman to send a check instead of cash, and contacting the recipient. Hoping, if it was fraud, they were able to stop it.

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