The UPS Store

Reviews

• PB

  Perfectly Bohemian

  Jul 2, 2026
  5.0
  ALLISHA!!! Thank you for your kind customer service skills!! I appreciate you so very much!! You make me feel so welcome everytime I come in!! Your smile brightens up the room and warms my heart!! I always look forward to returning all my Amazon orders!! I should also add, there's also a very friendly young man there that is also very helpful and so friendly!!. His name escapes me. I'm so sorry honey!! I have yet another item to return. See you all soon!!
• NN

  Nicola

  Jun 24, 2026
  5.0
  I cannot say enough positive things about this UPS Store and its employees! Not only are they professional, but you are greeted with a genuine smile each time you walk through the door! Zetta helped me several times and is especially kind and positive! All the associates here are stellar representatives of UPS. The location is fantastic too!
• DS

  Debra Segen

  Jun 22, 2026
  5.0
  The UPS store at 10 mile is near my new home. I have already used them for many services. My move has been pretty stressful but they are always so wonderful takng care of my office needs. I am always greeted with a smile!
• SR

  Sarah Rodney

  Jun 20, 2026
  5.0
  Best ups store I’ve been to. I use to live out of state… and I actually enjoy coming to this store for returns! (I know, kinda crazy to say that… but that’s how bad things were.) The employees were so helpful & kind. Zetta helped with a print job & was great to work with.
• KR

  Kathy Ri

  Jun 7, 2026
  1.0
  I had such an awful experience at this location and in the end I lost valuables that I cannot replace. I had 3 boxes to ship the largest requiring UPS largest heavy duty box and the blonde female with the pink highlights seemed to have no idea where to find the box. When she produced the box and loaded it she instructed me to help her move the 75lb box up from the ground onto a counter to the scale. I had to tell her no stearnly as I am the customer not the employee. Low and behold she did very little to secure my heaviest box but consistently upsold unnecessary packaging materials, when all she had to do was tape the inner container then seal the box down to that inner container making it a snug seal. Well, my box arrived in poor condition and open, the contents rambled through and my clutch with my bracelets, custom nails, and brooches missing. The heavy duty box provided was very thin and I was charged $20 just for it to fall apart with my heavy items inside. I also paid for additional handling charges and still the box fell apart and it was not reinforced by UPS through the shipping process. I shipped the same items with FEDEX and everything arrived intact and protected and no stress throughout the process. I will NEVER ship with UPS again after this awful experience. Customer service at this location (a hispanic female that wears glasses) was very aggressive and condecending when I asked about additional charges, her tone was more of protecting her employees actions rather than understanding the confusion of the situation and then she proceeded to justify the blonde female instructing me to lift my own package (75lbs) up 4 feet onto a scale as the employee was working alone. Now to add more stress I will need to declare my items lost and I will never get to enjoy them because the incompetences of the employees at this location and UPS shipping operations. Just Horrific....AVOID.

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