United States Postal Service

Reviews

• DC

  Don Carmichael

  4 days ago
  2.0
  It took 20 minutes for one customer in front of me to mail one package. The clerk kept saying "I'm not sure why it went let me do that" over and over and kept asking the guy to redo paperwork. When it was finally my turn I tried to just go as fast as I could because the line had grown to 10 people. I wouldn't even bother leaving a review but while I was being processed a review screen came up and the clerk reached over there counter and hit the "happy" button. I asked why he pressed the button for me and he said "no one looks as these anyhow" boo.
• JS

  Jen Smith

  Jun 23, 2026
  1.0
  WORST post office in Boise, try to avoid if you can. The printers have been down the last two days, no one can figure out printers here?? I waited in line for 20 minutes before someone finally said the printers were down and it wasn’t an employee. Not to mention every other time I’ve been here the old woman that works here (Betty I think, based off a previous review) is the most awful unpleasant worker. Why is someone so miserable and mean allowed to work a customer facing job?? Stick her in the back if she’s going to act like every customer is a bother. Also there’s always a long line and none of the employees here ever see any urgency. One or two people will be at the registers if you’re lucky and the others will just be hanging around despite seeing the line reach the back of the room. USPS please hire competent friendly workers that know how to fix printers!!
• CC

  Cindy Clark

  Apr 26, 2026
  5.0
  Awesome clerks!
• JL

  Jaclyn Lanoue

  Mar 9, 2026
  5.0
  Awesome clerks !!
• JM

  Jennifer Matthews

  Mar 2, 2026
  2.0
  I truly try to avoid Betty at this USPS location because every interaction with her has been unpleasant. She is consistently rude, irritated, and harsh with customers. I always come in with a good mood and even try to be friendly so she might soften a bit, but she remains angry and dismissive no matter what. It is honestly shocking how negative she is every single time and it makes coming here stressful. On the other hand, Jim is wonderful. He is kind, patient, and genuinely helpful. He treats people with respect and makes the whole experience so much better. I also want to mention last summer when the air conditioning was out and the building was extremely hot, he was a literal ray of sunshine. Jim stayed upbeat, reassured everyone it would get fixed, and made the best of a miserable situation. I could barely stand walking in the door but he never complained once and still took care of everyone with kindness. This location has some truly great employees like Jim, but Betty is the exact opposite. I really hope management can support her in changing her attitude or place her somewhere she is happier, because the customer experience is dramatically worse when she is at the counter.

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