The UPS Store

Reviews

• CC

  Colene

  May 31, 2026
  1.0
  A friend sent a package from the Marshalltown Iowa UPS store to me in Georgia. At my request, she selected two-day delivery, which cost $63. The package did not arrive in 2 days; rather, it was 3 days. My friend called the UPS store and she believed she talked to the owner of the franchise. He refused to reimburse her even though a significant fee had been paid for 2-day delivery. He told her he believed the delivery address on the package was incorrect, and this was the reason for the delay. We were baffled as to why he would say that: the address on the package was correct; there was no issue other than UPS delivered the package a day late. So I reimbursed my friend the $63 but did not get what I paid for, which was 2-day shipping. So we will not use this UPS store in the future.
• TA

  Timothy Arnold

  May 13, 2026
  5.0
  The staff are helpful and the experience is easy and good when using this UPS store.
• JH

  Justin Hartwig

  Mar 5, 2024
  5.0
  Very convenient and always helpful.
• JD

  Jamie Lynn Art Dolls

  Sep 27, 2021
  1.0
  Will not answer the phone. Also I went to mail a package internationally and the person working hadn't been trained to ship internationally. I made the 30 mile drive just to mail this package and was told the manager would be back after 4 and could mail the package for me. I've called 7 times and left a message, not wanting to drive and have this happen again. No answer, no callback. Ridiculous. I do not recommend this location.
• JK

  Jed Knutson

  May 20, 2021
  1.0
  this is twice now that I've went in the morning during posted times, and they were still closed. finally gave up after 15 mins (8:15am on a Thursday) and left.. Who runs this place??