The UPS Store

Reviews

• MC

  Mark Cottrell

  1 day ago
  3.0
  The store is supposed to open at 9:00 a.m. and oftentimes, the man that opens it, sleeps in. This is the second time in the last 30 days this has happened. I generally show up around 9:30 to use their service and it is disappointing to see that it is not opened.
• TT

  Tom

  1 day ago
  1.0
  Store hours say it opens at 9. Sat in the lot from 9-920. Store still not open. Seems like a regular issue with this place. At least 7 customers stopped and left. You’re losing business with unreliable employees. Not good for a locally owned store!
• AM

  Aly Meyer

  Jun 30, 2026
  1.0
  Store hours posted as 9:00a-7:00p (Tuesday)- I’m here at 9:40a, along with about 4 other cars… the door is locked and no one around.
• JW

  Josh Whitver

  Jun 22, 2026
  1.0
  Hours on the door and online say they open at 9AM. At 9:15 there was a line of people waiting outside the locked doors and no sign of any employees inside. [Update: 9:25 and still no sign of anyone inside.]
• JD

  JT Davis

  Jun 13, 2026
  1.0
  I would love to give this store zero if not negative stars. My wife and I took her wedding bouquet to this UPS store 06/08 to ship to a company that preserves the flowers. We paid over $130 for 2-day shipping so we could ensure the flowers get there before they began to wilt. We were excited to have this keepsake from our wedding and were assured by the manager that the bouquet would be kept in a refrigerator until they were picked up by the currier. My wife messaged the florist we were working with on 06/11 to make sure they were received and still in good shape. On 06/12 (my wife’s birthday) we received a response and to our shock, they had not yet been delivered. After checking the tracking number provided on our receipt, it showed that the label had been created but had not yet left the store. We immediately drove back to the store on 06/12 to see if the flowers had still been sitting in the store and the employees could not find the package and there seemed to be very little urgency to find the package, a package containing flowers that were likely already wilted if not already dead. We were told the currier must have picked it up and lost track of it on their end, to call corporate, and that is was not their fault. We were sent along our way with paperwork and were told we’d be contacted later the same day or following morning after they’d check cameras… we did not ever receive a call back. I called the following day on 06/13 and they had told us they’d not yet checked cameras and the manager who’d lost said package told us he would call back had already left for the day. Only after calling in again did the owner look at the cameras and another employee was able to locate our flowers. The package had never been taped closed, there was no shipping label, and it was never refrigerated. Instead it was thrown into a corner, smashed under a number of other boxes and supplies, completely open. My wife’s bouquet and wedding keepsake had been ruined and beyond preservation. Something she will never get to have again. She was devastated and heartbroken and spent the remainder of her birthday in tears. We received a full refund for the two day shipping cost (only after the bouquet was located) but the damage had already been done and we could no longer preserve the flowers. It is beyond disappointing and infuriating the lack of communication and accountability from this store namely the manager who handled our package that was clearly important to us. It is eye opening to see the several other recent comments with a similar story. DO NOT TAKE YOUR BUSINESS HERE.

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