The UPS Store

Reviews

• SB

  Savannah Booty

  May 12, 2026
  1.0
  0/5 stars if I could. Crazy that the two meanest women in the Cedar Rapids area work at the same place. Walked in to pack and ship a laptop. The first woman didn’t even look up from her phone to help me initially. The other woman laughed out loud when I asked if they “did that here.” I was then told that they do, but they were out of boxes. The whole interaction was filled with snide looks between the two women, and rude commentary. They were not helpful, made me feel unwelcome, and acted like I was stupid for coming in.
• KL

  KC Lyons

  May 7, 2026
  5.0
  Fast and friendly service
• MM

  Matthew Morken

  Apr 10, 2026
  5.0
  These people work hard! We ship 10-15 packages out of this location a week and have always had a good experience.
• CC

  Ciera

  Mar 18, 2026
  1.0
  Lost my package was told to put in a claim and still haven't gotten any response about it. Staff was also rude when I brought in the package to be labeled and shipped. Edit: since I have no way to respond- I called last week when it didn't get to the person and was told to put in a claim. I put in the claim and am still waiting. Was told that the store wasn't large enough for it to still be there and that they pick up boxes daily.
• AT

  Abby Thornburg

  Mar 18, 2026
  1.0
  I just want to start this off by saying it doesn’t cost anything to be kind. I just dropped off a package at this store and was ignored when I came in the door so I didn’t know which person to go to. Neither of them looked up to acknowledge me. There wasn’t anyone in line and two people were working. I approach one of them and place my package with a prepaid label on the counter and tell her that it should be good to go. She replies with “‘maybe” and then proceeds to help the person behind me that had just walked in. I was left standing there unsure of what to do and shocked, honestly. Then she tells me to “move my package over” to the other person working. Please do better. No one deserves to be treated like that. I’ve had fine experiences at this store in the past but this was really bad.

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