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The UPS Store #4953 in Kailua Kona offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Kopiko Plaza Across From Hilo Hattie.
As soon as we got inside the front door, one of the UPS ladies behind the counter immediately asked to help us. Her name was Molly.
In less than a couple minutes, our return package was scanned and a receipt was given to us. Impressive.
JD
Johnathan Droge
May 12, 2026
1.0
My packages normally come to my house damaged. I don’t usually gripe about that. Today I received a package that looked like a four-year-old opened it at Christmas instead of using a box cutter, and then it looked like his two year-old little sibling taped the box back back up with pieces of cardboard missing mind you so when the package arrived parts are missing. I called the store and I asked them if they could simply have the driver look around if he sees something in his truck at the end of his deliveries, I can send them a picture of what’s missing and if he finds it to just give me a call nope, can’t do that. You need to open an investigation and all this other nonsense. So on the scale of one to 10 of being helpful they get a zero. Very disappointing that The management, or whoever is running this company and telling their workers how to do their job has no idea of how humans relate to one another.
RS
Robbi Sera
May 12, 2026
1.0
The owner of this particular franchise is the worst! We rented a box there for 3 yrs and heard nothing but complaints about how "heavy" our packages were. Yes, we ordered SOME heavy items - BUT this is their job! We were always within the limit allowed by UPS, but the constant whining and the attitude she gave us was intolerable. If you live anywhere near the hospital, I highly recommended White Dog Ship and Print. They rent mailboxes and are so much nicer than this UPS store owner. She thinks because she's the only game in town, that it's ok to treat people this way - its not! Do not reward her with your business.
AA
Anonymous
Apr 7, 2026
1.0
This the worst ups store franchise there is.
1. Store clerk at the counter lied to me. I asked if they could print my shipping label on a sticker. Instead they lied to me and printed on regular paper.
2. They purposely dont carry ups free shipping envelope so you have to buy their own crap.
JB
Justin Berkel
Apr 3, 2026
5.0
Jenny and all the other stuff at the UPS store I’ve been absolutely amazing over the four years that I’ve been there. They are a crucial part of my small business operation and they have gone above and beyond for me ever since I’ve got there. Store is clean, run efficiently, nice location and an amazing staff. 10 out of 10 recommended the store to anybody who is looking for a very straightforward hassle free experience
What services does The UPS Store #4953 in Kailua Kona offer?
The UPS Store #4953 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, Passport/Photo ID services, and small business services.
Where is The UPS Store located in Kailua Kona?
It is located at 75-5660 Kopiko St, #C-7, Kailua Kona, HI 96740, US, in Kopiko Plaza across from Hilo Hattie.
What are the operating hours of The UPS Store in Kailua Kona?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
Is The UPS Store #4953 open on public holidays?
The store is closed on certain holidays such as Thanksgiving Day (Nov 27), Christmas Day (Dec 25), New Year's Eve (Dec 31), New Year's Day (Jan 1), and Martin Luther King Jr. Day (Jan 19). It remains open on other holidays with regular hours.
What payment options does The UPS Store accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store #4953?
You can call them at +1 808-331-2285 or email store4953@theupsstore.com.
Are there any special offers available at The UPS Store in Kailua Kona?
Yes, The UPS Store has special offers and coupons to help you save big. Details are available on their website.
What nearby places can I visit before or after using The UPS Store services?
Nearby attractions include Kopiko Plaza shopping center, the Hawaiian restaurant 808 Grindz Cafe for local cuisine, and Kona Bay Books for browsing books and comics.
Is there a nearby place where I can get my documents securely shredded?
Yes, Shred Nations, a professional shredding service, is located near The UPS Store and offers document shredding services.
What options are available nearby for relaxing or nightlife after visiting The UPS Store?
You can visit The Mask-querade Bar or Tj's Pau Hana Hale, both nearby bars and nightlife spots in Kailua Kona.
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