The UPS Store

Reviews

• DD

  Dirk

  Jul 2, 2026
  1.0
  Absolute worst store ever! They know they are the only store in town and they use it. It’s a shame that Amazon has to rely on these bad people!
• BE

  Beston Entertainment

  Jul 1, 2026
  5.0
  I’ve gone in here several times to package items, ship items and print paperwork. They have amazing customer service and they are always very helpful. Favorite UPS store on the Big Island.
• CD

  Christina Deniz

  Jun 19, 2026
  5.0
  I've been a box holder at The UPS Store in Kona for over 10 years, and I've consistently had positive experiences here. The staff is always helpful and works hard to get things done in a timely manner. They've assisted me with everything from managing my mail and packages to shipping items and processing my Amazon returns. I've also had passport photos done here for my entire family, and the process has always been quick and easy. Like any busy business, there are times when they get overwhelmed, but even during those periods, the team remains efficient and focused on helping customers. I appreciate the reliable service they've provided me over the years.
• CM

  Claudia Mohler

  Jun 12, 2026
  2.0
  Yes they were helpful when we brought our package in to be shipped, but after that our package/picture NEVER made it to the Mainland. We called to check status several times. Based on the UPS tracking system, a shipping label was created, but never scanned. We were told the UPS drivers do the scanning when they pick up the items. At one point we were were told that UPS averages 1 out 700 lost or misdirected package occurs. No one could explain why our package wasn’t scanned. Nit very comforting. These items were a gift from a friend who was moving back to the Mainland & wanted us to have them. They are not replaceable. We even joked with the employees the day we dropped our items off, that if we don’t receive them, we know where to start our search. Yes we filed a claim, but we wanted those pictures. Again they were irreplaceable.
• CR

  cliff rice

  May 23, 2026
  1.0
  We were shipping 3 train sets to WA state. In spite of all these posters around the office bragging about being shipping experts, they asked US about how large of a box we would need for these and how we wanted them wrapped. The main reason we went there was for THEM to figure all of that out, not expect us to tell them what size boxes or wrapping needed. We had 3 sets to ship, and one additional transformer which we had forgotten. We went the following day to ship the transformer, and when they pulled up the account, most of the information was wrong. They apparently added information to another customers account that was open on their computer so they has incorrect address of sender, incorrect phone number etc. The manager blamed this on our group even though the phone number and address were completey unknown to us. In addition the trains sets were brought in plastic storage containers and the manager was supposed to call when she was done with the packing so that the containers could be picked up. We never got a call. Shipping these 4 boxes total, which probably had a total weight of 30-40 lbs was just shy of $900, ridiculously expensive.

Frequently Asked Questions About The UPS Store