The UPS Store

Reviews

• JP

  James Pantorilla

  Sep 11, 2026
  1.0
  I used to use this UPS Store regularly because it is close to the base where I work, and it was my default delivery location for UPS packages to help prevent porch theft. Unfortunately, after my experience today, I will no longer use or recommend this location. My UPS app showed that my package was delivered at 11:16 a.m. I went to the store immediately after work at approximately 2:39 p.m., showed my ID and the UPS tracking information, and was told that they did not have my package. When I asked what I should do next, I was told to call the UPS 800 number. I left the store, contacted UPS customer service, and they confirmed that the package had in fact been delivered to the store and signed for by the manager, Cara. UPS then emailed me confirmation of the delivery and signature. I drove back to the store and showed them the confirmation indicating that Cara had signed for the package. Instead of taking responsibility or trying to immediately resolve the issue, Cara denied that it was her signature and insisted that she had not accepted the package. While I was calling UPS customer service again from inside the store, Cara eventually checked the returns area and found my package there. This was especially frustrating because she had previously stated that she had not accepted the package at all. Mistakes happen, and I would have completely understood if the package had simply been placed in the wrong area. What made this experience unacceptable was the lack of accountability, the conflicting statements, and the dismissive attitude instead of a simple apology and effort to correct the mistake. A package that was delivered and signed for that morning somehow ended up in the returns pile the same day, and I had to make multiple calls and two trips to the store just to prove that they had received it. Based on this experience, I will not use this location again. Customers trusting this store with their packages should be aware that items can apparently be misplaced, and the level of due diligence and accountability I experienced was extremely poor. Very disappointing customer service.
• AB

  Alexis Baker

  Aug 29, 2026
  1.0
  Very rude. Called they answered the phone and said nothing so as I was asking if it was ups they cut me off and said “ ups hurry up” as if it was an inconvenience for them to do their jobs and answer the phone
• JA

  Julie Ann

  Aug 11, 2026
  1.0
  Had one of the workers continuously make offensive and racist remarks to me while waiting for a service to be finished. I will never go here again!
• JY

  John Y

  Jul 16, 2026
  5.0
  Lots of parking here and easy to find.
• CK

  Candace Kimura

  May 27, 2026
  2.0
  Clerk quoted me over $65+ for shipping without giving me options. He ended up telling me about the rates for ground transport after I asked for cheapest rates. In an attempt to dissuade me from choosing that option he said it would take more than a month. It took a week!

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