The UPS Store

Reviews

• SG

  Salma Al-Rashid Gulisano

  Sep 26, 2026
  5.0
  I was greeted by Sultana. She was exceptional, efficient and very friendly. Sultana took the time to prep my package and made sure it was up to par for delivery. I was very pleased with her professional approach. Also, she kept the store very neat, and clean. Overall experience was wonderful. Thank you Sultana!!! :)
• LV

  Lorena Hernandez Vanegas

  Sep 22, 2026
  5.0
  I had an excellent experience at the 2133 Lawrenceville-Suwanee location, thanks to Isaac. His customer service was outstanding! He was extremely patient, kind, professional, and very helpful throughout the entire process. Isaac speaks both Spanish and English, which made the experience even better. He took the time to explain everything clearly, answer all my questions, and guide me through every step. I truly appreciate his patience, willingness to help, and the way he made me feel comfortable and well taken care of. Excellent service from an amazing employee. Isaac definitely deserves recognition for his dedication and great customer service. Thank you, Isaac, for all your help!
• BT

  Brian Taylor

  Sep 21, 2026
  5.0
  Absolute legends. I had to ship my grandmother on vacation her spare nebulizer and it had to get there fast. The store was open on Labor Day so I was able to start the ball rolling. Given the urgency I paid for 10am delivery, I knew it got there at like 10:20 but I just chalked it up to life. Amir, the legend, didn’t let that sit. This business owner in all senses of the word checks up on the overnight shipments and he saw it was late. He could have done nothing but instead he called me, and got me a refund because Amir holds his franchiser accountable. This is the kind of ownership that should be praised. I didn’t call them, I didn’t expect anything, I have never been more surprised in a good way. I enthusiastically recommend this particular UPS store to anyone who needs any of the services they offer. It’s rare to see this kind of genuine customer support. I think it should be rewarded with continued patronage.
• SM

  Scott Mccoy

  Sep 10, 2026
  5.0
  Best store around!! I absolutely love these guys, the new owner and his staff are very friendly and easy to work with. This has become my go to UPS for everything, I do my shipments, returns and prints when my printer starts acting up again. you can tell that their folks aren’t just here for the check, they actually care about how they do things. Some other stores I’ve been to treated me like I was a burden over two items!!! These guys always make me feel welcome, Ive been coming here for a few months and I just need to say that Isaac is always very professional, patient and helpful. He has helped me several times now with my packages is on top of everything, these guys take the time to make sure everything is done well! It’s employees like him that make me want to come back here This is the best UPS Store I’ve ever been to. The customer service, friendliness, and overall atmosphere are outstanding. I highly recommend this location to anyone looking for a place where you’ll be treated with respect and actually receive great service. Keep up the amazing work, guys! Also I love the free mints and candy at the front!
• NH

  Noorali Hirani

  Sep 9, 2026
  1.0
  I don't normally write reviews like this, but this interaction was creepy, intrusive, embarrassing, and completely unnecessary. I came into this UPS Store with my partner to make several returns. The manager was initially helping me. One return involved a private clothing item, and the return information displayed a picture of it. I intentionally covered the picture while leaving the barcode completely visible. My partner was standing right next to me, and I was simply trying to protect her privacy and avoid embarrassing her. Instead of scanning the barcode and professionally processing the return, the manager questioned why I was covering that particular picture and commented that it was “funny” that I covered this one when I hadn't covered the others. Why was what I chose to cover any of his concern? I told him exactly that. Rather than taking the hint and moving on, he continued discussing it and specifically pointed out that he could still see the picture. That's where the interaction went from unnecessary to downright uncomfortable. My partner was standing there visibly embarrassed while a male manager continued drawing attention to a private item that I was deliberately trying to conceal. If someone is clearly covering a private image, why are you so concerned with what's underneath it? And why make a point of telling us that you can still see it? His behavior felt creepy and inappropriate to both of us. My partner is also a frequent customer at this location, which made the entire situation even more uncomfortable for her. At that point, I refused to complete that particular return there and decided to take it somewhere else. The owner eventually came out, heard what happened, apologized, and said he would “talk to” the manager. I appreciate that he apologized, but considering how uncomfortable and embarrassed my partner had just been made to feel, that response didn't give me much confidence. Then, when I took the store's card because I intended to leave a review, the owner's concern turned to how a negative review could affect the ratings he had worked so hard to build. I understand working hard for good reviews—but customers shouldn't be expected to protect a business's rating after having a bad experience. Reviews are supposed to reflect how customers are actually treated. This could have been incredibly simple: scan the barcode, respect the customer's privacy, and move on. Instead, something private was unnecessarily called out in front of my partner and turned into an embarrassing and uncomfortable interaction. We'll be taking our business elsewhere, and I will be reporting the incident to The UPS Store customer service. The owner was more concerned about his review rather than taking immediate actions. The female employee was helpful to take over.

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