The UPS Store

Reviews

• CP

  Connor Provost

  Jun 11, 2026
  5.0
  Honestly fantastic especially Rebecca she is absolutely incredible
• GT

  Grace Ting

  Jun 8, 2026
  1.0
  Hello Sugar Hill UPS Store Manager, I was unable to find a direct way to contact management, so I am leaving this review to express my concern about the customer service I have experienced at your store, expecially an incident that occured around 4:30 pm on Jun.8 2026. I would like to complain about a female employee who has been consistently rude and unprofessional toward us when we drop off packages.This is not an isolated incident. We have had similar negative experiences with her multiple times. Whenever we bring in several or many packages for drop-off, her facial expressions often convey disrespect and impatience. She frequently gives us dirty looks and glares at us, making us feel unwelcome and uncomfortable as customers. Please note that we always use to self-service scanned machine to handle all packages NOT asking for her assistance. Sometimes, we might ask where we could place packages, and she also responded in the same way. Rather than providing courteous service, she appears irritated by our presence and gives the impression that serving us is an inconvenience. To my perspective, customers should be treated with basic respect and professionalism. The repeated nature of these interactions has left a very negative impression of the store, and this behavior is completely unacceptable. I would appreciate the opportunity to speak with the store manager or owner regarding this matter.
• DH

  Donald Herd

  Jun 1, 2026
  5.0
  I am at this store a lot shipping packages. They are always polite and helpful. The staff goes above and beyond.
• LL

  luvdaddi

  May 9, 2026
  1.0
  The male young African American kid with glasses told me that he would tape my box this time but have it taped next time… said it firmly. I informed him that it won’t be a next time!
• JS

  John Smith

  May 8, 2026
  1.0
  Terrible experience. The employees are lazy and rude. They just stand there talking to each other and refuse to help, pushing everyone to the self-return kiosks even when they aren't busy. The owner seems to be no different. This is by far the worst UPS store I’ve been to. Save your time and go somewhere else.

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