The UPS Store

Reviews

• VV

  Val

  Oct 1, 2026
  5.0
  Always great customer service
• HP

  Harsh P

  Aug 31, 2026
  5.0
  I normally don’t write reviews for these types of businesses, but after 50+ visits here, I figured they deserved one. As an Amazon shopaholic, I’ve had my fair share of misses, so naturally I end up returning quite a few packages. I’ve actually been coming to this location since before Kenny and his wife took over, and back then the service was so abysmally slow that I started driving out of my way to the UPS Store on DeRenne just to get my returns done. Eventually I came back here and immediately noticed how much quicker and more efficient everything had gotten. One day I finally asked what changed, and that’s when I found out Kenny and his wife had taken over. The staff is consistently helpful and sweet, there are always plenty of employees working, and even when there’s a line, it moves ridiculously fast. They’ve also added an Amazon return kiosk for when it gets busy. Funny enough, I’ll start using the kiosk because the employee line looks long, and by the time I’m 80% through my returns, I look over and the entire line is already gone. The first time I asked Kenny his name, he told me “Kenny the Great,” and after 50+ visits, I have to say the nickname adds up. Kenny and his wife have turned this store into such a genuinely warm and wholesome little part of the community. Phenomenal service, great people, and a place I’m always happy to come back to. Highly recommend stopping in and saying hi to Kenny the Great.
• CA

  Cassadie Alexander

  Aug 30, 2026
  5.0
  ⭐⭐⭐⭐⭐ This is by far my favorite UPS Store in the area! The Berwick location on Ogeechee Road consistently stands out because of how friendly, knowledgeable, and efficient the staff is. Even when there’s a line, it moves incredibly fast. The employees know what they’re doing, keep things moving, and are always friendly and helpful while doing it. That kind of customer service makes such a difference. I’ve been to other UPS Store locations in the area, and unfortunately, my experiences have not been nearly as good. Some locations may be more convenient for me depending on where I am, but I will literally go out of my way to come to the Berwick store instead. That alone should say something! I really can’t emphasize enough how great the staff here is. They have created the kind of customer service experience that keeps people coming back. Fast, friendly, knowledgeable, and consistently great service. This location is definitely doing something right!
• SB

  S B

  Aug 25, 2026
  5.0
  Convenient location, no hassle, great service.
• MM

  Melissa Morse

  Aug 10, 2026
  5.0
  I have been using the Berwick UPS Store for 3-4 years. This is an excellent shop. Their staff is always helpful, knowledgeable (or will find things out), efficient, polite and fun. They go out of their way to be helpful to their customers. I grew up in a family business and have had two of my own businesses. I’ve been in customer service as part of what I’ve done in various forms since I was 14. I have never seen a business with workers who were so universally knowledgeable and helpful. And they appear to enjoy what they do. I can’t know for sure but this makes me think that Kenny, the boss, has created a positive environment for the staff. I was initially with another UPS Store closer to my home but left that business because they were the exact opposite of these folks. I’d rather drive a bit farther and get better service for my money.

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