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United States Postal Service

1.4
(441 reviews)

Business Details

1185 Hightower Trl, Sandy Springs, GA
30350, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1185 Hightower Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1185 Hightower Trl, Sandy Springs, GA
30350, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

1.4
441 reviews
5 stars
35
4 stars
5
3 stars
7
2 stars
7
1 star
387
  • FF
    Feel Feel
    May 6, 2026
    1.0
    I had a very disappointing experience with one of the employees at this post office. Every time I bring my packages, she gives me an attitude when I ask for a scan or receipt, which is a normal request for proof of shipment. She has been rude and unprofessional on multiple occasions. I also noticed that some of the packages I handed to her were not scanned or moved properly afterward, which caused serious problems for my business, including account issues with Amazon. I am requesting management to review this situation, check the package handling/scanning process, and make sure customers are treated with respect and given receipts when requested. This experience was stressful and unacceptable.
  • NC
    Nora Cordova
    May 5, 2026
    5.0
    Es muy fácil usar Google y es exacto
  • JL
    Jeffrey L.
    Apr 9, 2026
    1.0
    unhelpful and incompetent
  • TT
    Truthbeforeallelse
    Mar 31, 2026
    5.0
    Ms.Melissa went above and beyond for me regarding a package that was read wrong in the computer. She needs a raise immediately because out of all the years .. She is one of the only associates that truly stands for integrity and great customer experience . So thankful for her and any company that she has/works for should value her. Great associates like her are hard to find as skills can be taught but character is internal.
  • AC
    Asia C
    Mar 2, 2026
    1.0
    I wish I could give this location zero stars. In my opinion, the customer service I received from the front desk representative, Faith Parker., was extremely disappointing. She repeatedly interrupted me and other customers, making it difficult for anyone to finish a sentence or fully explain our concerns. When I asked to speak with a manager, I was told multiple times they were “in a meeting,” even though they appeared to be outside not in a meeting. I requested a formal way to file a complaint and was told to “look online,” and when I asked for the store number, I was told it doesn’t exist. I was then handed an old piece of paper to write my complaint on, which did not feel like a genuine attempt to resolve the issue. The customer before me also seemed frustrated when he asked for confirmation that he had dropped off a package. He was told she couldn’t provide any receipt and that he would simply need to hope it arrived on time. Overall, my issue was not addressed, and I did not feel that any effort was made to help. Because of this experience, I will do my best to avoid having important packages routed to this location in the future.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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