The UPS Store

Reviews

• JG

  Jacqueline Greene

  Jun 24, 2026
  5.0
  Every time I come in the store at 2300 Holcomb Bridge Rd Ste 103 Roswell, GA 30076 it is very quick and prompt. Great customer service and communication from the team Abhi and Sosa !
• JS

  Jason Smith

  May 26, 2026
  1.0
  Seriously the worst ups store ever to have existed.
• CP

  Crystal Pendergrass

  Apr 25, 2026
  1.0
  If you are not able to deliver packages, then why are you in the business of package delivery? I just left this store at approximately 9:10AM on April 25, 2026 empty-handed despite my package being no more than a foot away from me. This package which I paid to pickup at an access point has been delayed MULTIPLE times for UNKNOWN reasons. Yesterday I was called by this access point at 11:00AM on Friday, April 24, 2026. (Apparently my attaching an image of the missed call is naughty according to google (?!?), but I have it.) So I checked to see if this package was there and oddly according to ups.com at 9:44AM the package was delivered to this access point and magically at 10:12AM the package was in their possession AND there was a request to change delivery (FYI: not by me). The person working there is beyond rude and condescending and for some reason was super suspicious of my picking up the package. I suppose the metropolitan area is full of Crystal Pendergrass-es out stealing other Crystal Pendergrass' jelly beans. After she deemed my driver's license to be real, she was unable to scan the package because despite it being there for LESS THAN 24 HOURS it was marked to be returned. So I am still package-less thanks to a perfect display of incompetence. UPDATE: This UPS store is very shady and I would be careful doing business there. This UPS store, though clearly listed as an access point on UPS’ website, refused delivery of my package MULTIPLE times, intentionally causing the delays. They immediately marked my package for return on the SAME day of receipt. I believe UPS allows FIVE days for pickup before returning. Also, I find it hard to believe there is no way to manually enter the tracking number should scanning fail. Both the woman I dealt with on Saturday and her manager are unprofessional, suspicious and should be investigated for practices not consistent with UPS. Fortunately, my package is being replaced.
• NW

  Nicolette Weil

  Sep 8, 2021
  1.0
  DO NOT USE FOR AMAZON RETURNS.This location will force you to buy items to return yours. Go to any other UPS nearby‼️‼️‼️Amazon returns ARE FREE and never should be paid for.
• JB

  Jeff Baldwin

  Nov 27, 2017
  1.0
  They are crooks and over charge if you are not careful.

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