United States Postal Service

Reviews

• KB

  Kimberly Barboza

  Jul 14, 2026
  1.0
  🚫 SAVE YOURSELF THE STRESS—GO TO ANOTHER USPS OFFICE. Today I had one of the worst experiences I have ever had at a USPS office. I came to this location because USPS emailed me instructing me to appear in person to verify my identity in order to complete an online Change of Address request. I carefully read the instructions before arriving and brought my Costa Rican passport, my valid U.S. visa, and my international driver’s license. From the moment I approached the counter, the employee’s attitude felt hostile and unprofessional. She told me she could not accept my passport because it could not be scanned and repeatedly stated that it was a federal requirement. When I politely asked where I could find that policy or read more about the requirements, she told me she had no information to provide and simply told me to go to the DMV to get a state ID. During the conversation, she asked if I had an Alien Registration Card. I answered that I did not. She then asked if I had driven there. When I said yes, she responded loudly, “Without a license?” I showed her the driver’s license I had with me, but she still refused to accept my documents. Her voice became so loud that another USPS employee and another customer stopped what they were doing and stared at me while the conversation continued. I felt intimidated, humiliated, and embarrassed. The way I was questioned and spoken to made me feel as though I was being interrogated by an immigration officer instead of receiving assistance with a simple postal service. I have lived in the United States for six years, and I have never before been prevented from completing a postal service because of my identification. After this experience, I spoke with my immigration attorney, who advised me that the situation should be reviewed, which made the entire experience even more confusing and frustrating. My complaint is not about USPS having identification requirements. I understand that employees must follow procedures. My complaint is about the way I was treated and the complete lack of professionalism, empathy, and guidance throughout the process. I left the office without being able to complete my request. I was so overwhelmed that I had to sit in my car in the USPS parking lot because I couldn’t drive. I was crying uncontrollably, struggling to breathe, and my face and hands became numb. It took approximately 30 minutes before I felt well enough to leave. I sincerely hope USPS reviews situations like this and reminds its employees that every customer deserves to be treated with professionalism, respect, dignity, and compassion, regardless of their country of origin or the type of identification they present.
• JC

  Jesse Cherry

  Jun 22, 2026
  5.0
  Very quick friendly service
• ML

  Michelle Layton

  Jun 12, 2026
  5.0
  Jackie was an absolute angel! She helped me renew my passport, checked all of my paperwork, and walked me through everything step by step. She was friendly, patient, and made the whole process so easy. Her customer service was impeccable, and I truly appreciate all of her help. Thank you, Jackie!
• KW

  Kimberly Wilson

  Jun 5, 2026
  1.0
  This place is really a joke. I had a package that said delivered once tracking it but never received the package. Reached out to the post office a few times and received my package 1 week and a day later. Package had been opened and the contents was ruined.
• HZ

  Haiyan Zheng

  May 26, 2026
  1.0
  this was the worst place ever! I came on time and they delayed by helping other people at my appointment time.And gave me 2 minutes for my husband to arrive he was already here but he came like 1minute late and told me I have to reschedule. And they smell like weed and glared at me and the lady was trying to defend the man everyone give a one star! And there was nobody else there! This is the worst experience ever!

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