DHL Express Service Point Norcross

Reviews

• SW

  Simon Williams

  Apr 27, 2026
  1.0
  This facility was Clueless in Shipping passports to Passport office, whom DHL is the express shipper of choice… I feel the person serving could not be less helpful and didn’t really try to or want to really understand the process on what address to use..
• MB

  Mustafa BOZKURT

  Apr 27, 2026
  5.0
  Regarding a submission I’ve been struggling with for the past 15 days: today, another lady working in the same office resolved my issues in just 5 minutes. I am very grateful. I truly believe that every office needs a staff member like her. Thank you, Ms. PAIGE —Norcross.
• TE

  Taylor Eidse

  Apr 24, 2026
  5.0
  Nice, happy and respectful
• AP

  Andrew Phelps

  Mar 12, 2026
  5.0
  The ladies, Cynthia and Paige, are super fun and very helpful. Had to send something international and they got my shipment together perfectly!
• GC

  Gas Chromatography

  Mar 3, 2026
  5.0
  A few weeks ago, I had an unusual problem getting a package delivered through DHL. I was prepared for a massive headache, hours on the phone, or possibly losing the item altogether based on bad past experiences with other delivery services. Instead, DHL completely shocked me with their OUTSTANDING customer service. When I called in to discuss the issue, it was easy to connect to live human beings(!) who were courteous and helpful(!!) and each person I spoke with put me at ease. I was also contacted promptly and directly by Eric Settles, a field agent at my local service point who provided a prompt, clear and detailed explanation of the issue and what I could expect next. As my package progressed I received regular updates from various people at DHL along the custody chain without any further efforts on my part to ensure the package was accounted for, and following delivery Eric reached back out one more time and verified I had received my item. This DHL location and the company as a whole proved their incredible committment to customer service in the way they addressed my issue. Each person I spoke with was responsive, professional, helpful, courteous and kind. Eric in particular went the extra mile to answer all of my questions and to check back in (on top of his regular day to day duties); this man is truly dedicated to his company and his customers! DHL's Norcross Service Point and DHL as a whole demonstrates a level of true customer service that sets it miles above any domestic competitor and I highly recommend this company for your shipping needs.

Frequently Asked Questions About DHL Express Service Point Norcross