The UPS Store

Reviews

• CF

  Christina Freeman

  2 days ago
  1.0
  Very rude, no customer service skills at all!!!!! No proper greeting. The lady was on tik tok live while I was at the counter. No eye contact. I had to leave out of the store to avoid from addressing the lack of customer service skills and allow my son’s father to complete the transaction. I won’t be back.
• TC

  Tamecia Colvin

  May 12, 2026
  1.0
  Customer Clerk is a guy and he very rude and not helpful.I rather dive to the Stockbridge location
• VB

  Vashti Buck

  May 11, 2026
  1.0
  I arrived at 8:44 am and the store was closed, although the opening hour is supposed to be 8:30 am.
• NR

  Nayanka Rey

  Apr 21, 2026
  1.0
  I I would give them 0 reviews if I could every time I come to this ups, it’s a terrible experience. The woman who works in there has such a nasty attitude and is not helpful at ALL. She doesn’t have good customer service and she’s always on her phone.
• ZW

  Zander Wright

  Apr 12, 2026
  1.0
  Every single negative review about this location is correct. This location needs to be shut down. You are much better going to the one in Stockbridge on Highway 138 or the one in Ellenwood. This is the worst experience I’ve ever had at a UPS store in my entire life. The employees that everyone are posting about in other reviews are absolutely disgraceful and shameful excuses of employees and UPS should be ashamed of having people this disrespectful, lousy, and foul to even work with the general public. I was new to this location and did not know they had a separate scanner and bin for Amazon returns. I was rudely told by the employee to “go to the kiosk” and since I barely heard him due to his mumbling and barely being audible, he said “THE KIOSK, BEHIND YOU”. It must have been really hard for him to uncross his arm, and take a break from his phone because that is what he was doing upon walking in. No hello, how are you, or how can I help. Absolutely pathetic excuse of a customer service and a disgraceful embarrassment of UPS’s dedication to being a shipping provider. I will never return to this location again. Seriously, it needs to be shut down or have a complete overhaul because what these people are doing is inexcusable and ABSURD.

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