United States Postal Service

Reviews

• AE

  Autumn E

  Sep 21, 2026
  3.0
  Your best option at this post office is to use the self-service kiosk, because the employees have zero sense of urgency. If you have nothing to do, or no where else to be, then waiting in line may not be an issue. They are exceptionally slow.
• AH

  Annakay Hamilton

  Sep 19, 2026
  1.0
  I normally don’t leave a review much On my experiences. However, My visit today 9/19/26 was very unpleasant. The clerk that served me was very aggressive dismissive and disrespectful. Each time I come to this location he seems to not enjoy what he does and it projects onto the customers.
• TG

  Tiffany Garcia

  Sep 18, 2026
  1.0
  This is not in any way an insult on my delivery carrier. We have 2 different ladies that deliver to the house. They are delightful and kind. I waited a while to post this because it wasn't until today, when I went to a different post office that I realized how truly awful the customer service inside the Mcdonough office is. My husband and I had passport photos at the Mcdonough branch July 2025. I scheduled 2 photo appointments online as instructed, we arrived 10 minutes early to both appointment. Even though we had an email confirmation, they claimed that we didn't have appointments. It took several minutes and a second employee to verify between my email and their system that I had requested an appointment before they would consider taking our photos. A different woman came out to take our photos. She was fantastic. Then the initial employee made passive aggressive comments while I paid for the photos before we left. The whole thing left us both incredibly irritated. We ended up submitting our paperwork at the Cochran public library to avoid going back to the post office. Today my daughter applied for her first adult passport. We went to the Stockbridge location to avoid a repeat experience. It was the easiest process. She got photos and paperwork submitted in under 15 minutes. The ladies were polite, helpful, and kind to the teenager. I will now be driving to Stockbridge to avoid the Mcdonough post office. It shouldn't be a extraordinary service to be able to go to the post office without being insulted and angry when you are getting basic services.
• QT

  Queeny Mae Toher

  Sep 16, 2026
  1.0
  ⭐ 1/5 I am extremely disappointed and upset by the experience I had at this USPS location today, September 16. Out of all the USPS locations I have visited over the years, the attitude and treatment I received from the three employees working today was by far one of the worst customer-service experiences I have ever encountered. I came in as a pregnant Asian woman simply trying to get help shipping important documents. I was not asking for anything unreasonable. I needed assistance figuring out the best way to handle my shipment and prepaid label, but instead of receiving helpful explanations or even basic courtesy, I felt like I was being treated as an inconvenience from the moment I asked for assistance. I was told that they had "stopped prepaid labels," which was extremely confusing. When I tried to understand the policy and asked how this was different from obtaining a prepaid label online and having it printed, I did not receive a clear or helpful explanation. If there is a USPS policy preventing employees at this location from providing a particular service, then simply explain the policy professionally and tell the customer what options are available. There is absolutely no reason for employees to be dismissive or hostile toward someone who is simply asking for clarification and help. What disturbed me the most was the way I was spoken to and treated throughout the interaction. As an Asian woman, I left this location feeling that I had been discriminated against. I cannot speak to what was personally going through anyone's mind, but I CAN speak to how their behavior made me feel: singled out, unwelcome, humiliated, and disrespected. Being pregnant made an already stressful situation even more upsetting. There is a huge difference between telling a customer, "Unfortunately, we aren't able to do that at this location, but here's what you can do instead," and treating someone as though they are a problem simply because they asked for assistance. Customer service is not just about knowing USPS policies. It is also about communicating those policies respectfully and treating every person who walks through the door with dignity. All three employees I interacted with today need serious customer-service and sensitivity training. USPS management should review what happened at this location on September 16, including any available surveillance footage and the employees who were working during my visit. If there is an official policy regarding prepaid labels, management should also make sure employees are explaining it consistently and clearly instead of leaving customers confused. I rarely feel compelled to write a review this strongly, but nobody should walk into a federal postal facility asking for basic assistance and leave feeling discriminated against because of their race or ethnicity. Whether that was the employees' intention or not, that is how their behavior and treatment came across to me, and USPS management should take that seriously. I sincerely hope management investigates this experience rather than dismissing it as just another unhappy customer. Employees representing USPS should be professional, patient, respectful, and willing to explain policies—especially when a customer is simply asking for help. Based on the treatment I received today, I would not willingly return to this location. Something needs to change here. Customers deserve better.
• TB

  Taylor Byers

  Sep 15, 2026
  1.0
  I really would not recommend stopping at this location. This is the worst post office I've ever been to. The employees are rude and are poorly trained on shipping practices. I use USPS First-Class Envelope labels made specifically for envelopes to mail trading cards, and have never had any issues with that except for at this location. They say that label is incorrect for envelopes and I have to put trading cards in boxes. I always stay within the measurements listed on the label, the label is for $1 shipping. You obviously can't put that label on a box? When I explained that, they got visibly annoyed and will just grab the envelope and toss it into a bin. They're unfriendly, unprofessional, and have nasty attitudes. I wish this location would hire all new staff, or have them properly educated on how shipping labels work.

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