United States Postal Service

Reviews

• RT

  Ryan Taylor

  6 days ago
  1.0
  I really wish I could rate this place ZERO STARS. One star seems too generous. It seems as if every front desk receptionist here (it seems to be two middle aged ladies and one older gentlemen) is extremely rude and needlessly passive aggressive. I didn't take it personally because it seemed like everyone I saw on both my visits were treated poorly across the board. They also don't keep their word. A few weeks ago, I went in to submit my passport application for an appointment that was scheduled for 12:45P. When I arrived 10min early, there was a poster up saying that they were at lunch and to be quiet. The sign also said that they were only processing passport appointments. However, there was no one at the front entrance acknowledging or allowing people with passport appointments to pass their blockade. When they finally let down the blockade at 1P, they told me I couldn't be seen because of being late to my 12:45P appointment. Even after saying I'd been here waving my hand to be seen, they sent me on my way anyway and told me to make another appointment. Before I left, I wanted to make sure I had the documents I needed for the next appointment. Sparkle told me all the things I needed. I did all she said. Copy of birth certificate unlaminated. Copy of license. Debit card for money order. On my second appointment that was available a few weeks later, it was the same experience. 12:45P appointment. I arrived at 12:30P. No one was available or acknowledged me from behind the barrier. Though Sparkle, again, told me I was late when they reopened at 1P, one of the ladies, Phee, did indeed take me sarcastically as if I was inconveniencing her. She, in a hostile tone and without eye contact, accused me of being late once again, told me that my picture was not sufficient without giving a reason, and that my application was outdated. This was frustrating because Sparkle did not share this with me at my first visit. There is no accountability here. Their entire staff is awful at customer service and, at the same time, are not equipped in providing people with the necessary information they need. After this, Phee told me to arrive the next day at 10:30A and that she would gladly see me before anyone else if I had all the things I needed. She told me to arrive early and not late to ensure she could honor her word and take me. She even reiterated this to my wife to make sure I remembered the time. The next day, I came at 10:20A. I arrived 10min early to make for certain that I could be seen. Upon arrival, Phee told me to get out of the line queue and that she would see me at 11A. She told me to stand off to the side. When I reminded her of what she told me the day before about taking me at 10:30A, she told me she never said that. 🤦🏾‍♂️ So I've been standing here close to 30min waiting on her to take me. The infuriating part is that she nor Sparkle have ANY CUSTOMERS. The queue is empty. She's sitting behind the counter texting on her phone, occasionally making eye contact with me. What kind of place is this? Are they justified in running this establishment in such poor taste just because they are federal employees? This location needs a complete staff rehaul. I've never seen anything so disheveled and unorganized in my life. And on top of that, they are abrasive even to folks like me, who go out of my way to be kind and polite. The two ladies I mentioned above are passive aggressive at best. Thankfully, I was not helped by the older gentlemen. From the looks of how he treated people, he's not just passive aggressive, he's just outright aggressive. I just don't understand it. Why come to work if you're gonna treat people as if they are criminals. All we want is our passports and to send off an occasional package every now and again. Is that so bad? This isn't right. Something has to change. I did end up paying for my passport. They told me My birth certificate will be sent through the mail and that the passport will come in the mail separately. I hope they handle my documents with care.
• AN

  A. Norton

  6 days ago
  1.0
  These employees at this location are so rude. They don’t smile or greet customers at all. I went in the other week and purchased 3 stamps with cards to mail. I put them on the cards and the one older shorter hair female told me to go drop them in the stamped box. I asked if I could leave them there and she said no. I watched her today as a woman bought 2 stamps for cards and she actually put the stamps on for her and allowed the lady to mail them through her at the desk. Then I went in with a package to mail, had issues doing that. The markers and pens don’t work, lines of upset customers. These employees at the desk need retraining or find another job because they act like they don’t want to be there. And they open up late, not on time. Id rather go to the mail box and UPS stores by Kroger and Publix and pay more than deal with the McDonough Post Office again. Get it together or get another job. I had to leave a star to post!
• AC

  Aquelia Cantrell

  6 days ago
  5.0
  Ms.Nita that works custodian in the morning always brings a smile to my face ever since I met her, she keeps the place clean and smelling great in there. She is so sweet, I know that when I come there I can always count on coming in and the place is clean and spotless.
• DR

  Desi Food Reviews

  Apr 27, 2026
  1.0
  I had an extremely disappointing experience at a USPS location in McDonough while attempting to submit a passport application for my child. This is not a casual errand, it involves time, preparation, and making sure every document is in order. I arrived fully prepared, only to be turned away based on incorrect information provided by the staff member assisting me. I was told that I could not apply for my child’s passport because my driver’s license was marked as “limited term.” That statement was simply not accurate. Instead of receiving proper guidance or a clear explanation rooted in actual policy, I was met with a firm refusal that did not reflect the real requirements of the application process. What stood out most was not just the denial, but the lack of foundational understanding of the rules. Roles like this require more than just basic communication. They require comprehension, attention to detail, and proper training. Being able to speak English is one thing, but being able to read, interpret, and apply official guidelines correctly is just as important. Education, both formal and on-the-job, plays a critical role in ensuring that customers receive accurate and reliable service. Mistakes like this are not minor inconveniences. They cost people time, delay important applications, and create unnecessary frustration. In my case, I went to another location with the exact same documents, and my child’s passport application was processed without any issue. That clearly shows the problem was not with my paperwork, but with the misinformation I was given. There is a clear need for better training and accountability. Employees handling sensitive services like passport applications should be fully equipped with the correct knowledge and should take the time to verify information before turning customers away. A stronger emphasis on education, comprehension, and proper application of procedures would go a long way in preventing situations like this. Overall, this experience felt like a complete waste of time and highlighted a serious gap in service quality at this location.
• KL

  Kayla Lloyd

  Apr 16, 2026
  1.0
  eh i don’t know. i should’ve looked at the reviews before coming here. they guy helping me seemed decently nice as i was respectful. however, once i got in my car and re assessing the receipt for what i was mailing to my customers for my shop, the guy missed a scan for an item. thank GOODNESS i looked at the receipt and double checked. anyways, im frantic and currently nervous hoping these items are shipped properly and sent to the right people.

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