The UPS Store

Reviews

• JW

  Jess W

  Sep 11, 2026
  1.0
  Won’t answer the phone for shit. Currently have a lost expensive package and I can’t get ahold of anyone. I go in, the worker gives attitude when I was asking what to do, and directs me to call online which i say I’ve already done about five times with no results. Says I have to call online anyways. Apparently I’m going to have to get ahold of a store manager or higher up.
• VO

  Valeria Olivera

  Aug 25, 2026
  5.0
  Everyone who works here is always so kind and friendly. Makes returning items so much easier and not overwhelming.
• AE

  Amy Evans

  Jul 31, 2026
  5.0
  Friendly and helpful staff
• KB

  Karl Broughton

  Jul 9, 2026
  1.0
  This Store, For The Most Part, Consists Of Real Professional Individuals, HOWEVER, (BRANDON, OR BRANDIN), A Short Chubby Looking, Black Individual, Has Continuously Lied And Yelled At Me, Indicating There Is No Return Receipt Offered At That Store! I Find That This Mentality Is Because Of A Lazy Individual That Does Not Want To Work Effiently! Every Other Store Visited, Does Have A Return Receipt, Including, That Store On SR20 On That Hill, Except For, When That Boy Is There!!
• JA

  Jim Aaron

  Jun 30, 2026
  1.0
  On the morning of June 15th, I explained I needed to get an application for a new car title to the Missouri Motor Vehicle Bureau ASAP. I was told sending by Priority Mail through US Postal Service would be the fastest and that the application would arrive on Wednesday the 17th. (see attached image) They explained that the US Post Office picked up from their location every afternoon and that shipping through them would be just the same as sending through the USPS. For some reason, the tracking shows that a label for the package was not even created until June 23rd - EIGHT DAYS LATER!!! The package with my application was finally delivered on June 29th - TWO WHOLE WEEKS AFTER I DROPPED IT OFF (and told them I needed it there as soon as possible.) I stopped in on the afternoon of June 29th to discuss this with them. Of course, they denied any responsibility, blaming it all on the USPS. But when I asked, "Why did it take 8 days for a label to be created, and 9 days for it to even leave McDonough?" The lady behind the counter said, "They don't always scan everything they pick up from us right away. Sometimes, it can take days." Well ... when I told you that I REALLY need the application to get there ASAP, why didn't you tell me that then? Incredibly disappointing.

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