The UPS Store

Reviews

• AS

  Adam S

  2 days ago
  1.0
  I had to change delivery and had my package redirected to a UPS store because I wouldn't get home until a day after the delivery date. I paid 7.99 for this but it was worth it for peace of mind. Porch pirates are a concern although I haven't been victimized by one yet. So, by the time I got back in town there was a sorting error which caused a delay for the delivery to this UPS store. Rather than changing the delivery again and causing another delay I chose to let the package go to the UPS store. I depend on this product because it helps with my back pain. The package showed up 3 days late at this store and I got notification ready for pickup at 2:12 pm. I drove up there and arrived at 3:15pm on the same day. Ira was the employee who I spoke with. He said my package isn't at the store?? Huh? I thought he was joking. I left without my package. I then went home and spent an hour on the phone with UPS. After getting the run around and the dreaded loop they eventually sent me a satellite photo showing the proof my package was delivered 1 hour before my arrival. Ira is the employee who signed/received my package. The UPS claim says it was lost. How do you lose a package in 1 hour?? I guess they have to call it a loss instead of a theft. I will say theft because it had to be. There's no other explanation. I don't know for sure who stole it but Ira is responsible for my package because he received it. Ira was a nice enough guy but he seemed lacking in knowledge and experience. He was unprofessional in the way he dealt with this matter. I then began reading reviews for this store. I was shocked at the owner's responses to all of the negative reviews his store and employees received from customers. He seems to reject any blame or accountability for anything. Honestly this was highly motivating for me to write this review. What are the chances everybody just lies about their experiences? Ridiculous! So this is to the owner of this store franchise: Go ahead and tell me and others that read this review that I lost or stole my own package. I look forward to your response! I didn't choose this store to have my package sent to. It was UPS's choice because it was closest to my house. I can say that I will never go to this store for any reason or will never choose UPS for anything again. This establishment gives a bad name to UPS. I will take my chances with a porch pirate, rather than a UPS pirate.
• NR

  Natallia Rybakova

  Aug 7, 2026
  1.0
  Update: I emailed you as you asked and still haven’t gotten a response. I had a very disappointing experience at this UPS Store. I brought in documents to be printed, but the employee printed them completely incorrectly. Even though the mistake was not mine, I was told I still had to pay for the incorrect print. When I questioned this, the employee stepped away, appeared to call a manager, and then returned to tell me that I was no longer welcome at the store. This was said loudly in front of a line of other customers, who had been waiting patiently in line for awhile. I understand that mistakes happen, but I expected the situation to be handled professionally and respectfully. Instead, I felt blamed for an employee error and publicly humiliated for trying to resolve it. I hope management reviews how customer concerns are handled so that future customers are treated with more courtesy and respect.
• CS

  Chelsey Smith

  Jun 23, 2026
  1.0
  We have had countless issues with this UPS location. On multiple occasions, staff have insisted that our packages were not there, despite both the UPS website and UPS Customer Service confirming that they had already arrived. The manager/owner was particularly unhelpful. He was rude, dismissive, and made very little effort to assist me. After providing my name, he barely attempted to search for the package. He then asked for my address, yet refused to go to the back or make any effort to locate a package associated with it. (I will post this gentleman's name when obtained) When I mentioned that I would be contacting corporate, he essentially stated that the issue was "not his fault" and blamed the delivery driver instead. He told me to "file a claim" because it was the company's fault. This response was extremely unprofessional and showed a complete lack of accountability or willingness to help resolve the issue. An hour later, my husband returned and spoke with another employee. The manager was no longer present, and within minutes, the staff member was able to locate the package that had supposedly not been there. My husband and I have submitted separate complaints regarding this manager's conduct. In our opinion, he is poorly suited for a customer-facing leadership position and does not represent the level of service customers should expect from UPS. Experiences like this are frustrating, time-consuming, and ultimately reflect poorly on UPS as a whole.
• KW

  Kelley Wenzel

  Jun 19, 2026
  5.0
  When I walked into the store, I could see two employees. One was helping another customer and the other was on the phone for support. The second employee is the one who made eye contact with me, welcomed me in, apologized for the wait, and said he would be with me shortly. I needed two tubes filled with my great grandfather’s fishing poles packaged up and sent to Arizona. Felipe multitasked being on a support call for equipment in the store (mostly just keeping the phone on his shoulder while he was put on hold) and figuring out the best way to package my shipment as they weren’t a standard size. I watched him take his time as he assembled two different boxes to safely hold and ship this truly special package that was once used to put food on the table for generations I never met. Felipe was repeatedly apologetic for being on the phone and the length of time it took, but I didn’t mind. I could see he was taking the utmost care in wrapping up my important items to ensure they would arrive safely for my cousin and his children to enjoy an old piece of our family history. Customer service is important and it’s something that trickles down from owners and management that is visible in the every day actions. Attitudes and service aren’t equal in every shipping store I’ve used. But this store? And Felipe’s customer focus? Those are the things that have me drive out of my way when I need something carefully packaged and shipped.
• RA

  Rhonda Aghaie

  May 3, 2026
  5.0
  I have used this store for two years. They are always helpful and fruendly

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