The UPS Store

Reviews

• WA

  Wally Austin

  6 days ago
  5.0
  Owner is very helpful and friendly
• CL

  Cam Lima

  Aug 2, 2026
  5.0
  Grace & Patrick are the best in town! Always helpful.
• AH

  Ambi D Henry

  Jul 16, 2026
  2.0
  I am writing to report an incident that occurred during my visit to your UPS Store at approximately 12pm. While waiting in line, I cut the bottom of my right foot on something inside the store. By the time I reached the counter, my foot was bleeding. I immediately informed the Manager/co-owner Patrick Welton assisting customers that I had been injured. I asked if the store had a Band-Aid, and he told me no. I then asked if the store had a first aid kit, and he again told me no. Because of how the interaction was unfolding, I calmly said, "I don't believe that. I think you just don't want to help me." I was not loud or argumentative. As a business owner myself, I understand the importance of remaining respectful, even when I'm upset. I then asked, "Do you at least have a fire extinguisher?" He replied, "Yes." Throughout the interaction, he never asked if I was okay, never acknowledged that I had been injured, never expressed concern, and never asked where the incident occurred. After my notary service was completed, I even offered to show him where I had been cut so the hazard could be identified and addressed to help prevent someone else from being injured. He showed no interest. As I was leaving, another employee treated me with kindness and professionalism. She apologized for what had happened and made sure I had something to help with my injury. I also showed her the location where I had been cut, and she thanked me for pointing it out. I appreciate the compassion and professionalism she showed, and I hope she receives recognition for treating an injured customer with empathy and respect. My complaint is not about the accident itself. Accidents can happen. My concern is how I was treated after I reported that I had been injured inside the store. Being met with indifference after bleeding in a place of business left me feeling dismissed and deeply disappointed. I respectfully request that this incident be investigated, that the area where I was injured be inspected for any safety hazard, and that customer injury response procedures be reviewed. Every customer deserves to be treated with compassion, especially after reporting an injury inside a business.
• LC

  Luke Crawford

  May 24, 2026
  5.0
  This is the UPS I use for all my business ventures and they are always super efficient, reliable and provides amazing customer service! They really go above and beyond with the customer experience, their printing side shows very clear examples of real photos in all the sizing options! There’s such realistic photos instead of random models.
• BC

  Ben Coker

  May 24, 2026
  5.0
  Great services. I needed a notary and the representative Patrick was very helpful, thorough, and expedient throughout the process. I have shipped with them before and they offer first class service. There are bad ups stores and there are great ups stores. This ups store is TOP NOTCH! Thank you so much Patrick!

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