The UPS Store

Reviews

• JR

  Jim Roe

  Oct 6, 2026
  5.0
  Keyur Patel went above and beyond to track down a package for me. Kudos to him for doing more for the customer than what’s expected. I highly recommend this UPS store and will definitely use again. Thank you!
• AA

  Andrea Andre

  Oct 4, 2026
  5.0
  Keyur was incredible! There was an issue with the company that shipped my package, and it quickly became a very stressful situation, especially because I needed it for a huge event. Keyur stepped in and went above and beyond to resolve the issue, even though he absolutely did not have to. He handled everything quickly, professionally, and with such a great attitude. I am truly grateful for his help! This is what true customer service looks like. Because of this experience, this will be the only access point I’ll ever use!
• MH

  Mary Clarice Hathaway

  Sep 17, 2026
  5.0
  Absolutely the best customer service!! To say Mr. Patel “goes above and beyond” is an understatement!! 12/10 recommend!
• LT

  Lance Townsend

  Aug 23, 2026
  5.0
  I went into the UPS store on Baker Grove Rd. to ship a couple of guitars. I was told they didn't have a box for it. I asked what my options were as these had to be shipped today. I was told "I don't know". That was it. Not helpful or friendly what so ever. I was at a loss as I left the store. I decided to try another UPS store. Very glad I did! I went into this location on Cherokee and my experience could not have been different! They didn't have the exact size box but he reassured me we would find a solution and get it done. Sure enough, we got them shipped! Do yourself a favor. If you need something shipped from someone that is kind and helpful, this is the location to go to! Great customer service!!!! I will certainly be using them again.
• HB

  Haris Bejdic

  Aug 23, 2026
  5.0
  The store owner/manager who just opened this UPS store location was professional and displayed excellent customer service skills when I couldn’t find his exact location using Apple Maps or Google Maps. After a decently bad experience at another UPS store location (store number 1627), I’m glad that the experience was mitigated by just this one person. It shows that customer service starts with the employee. I genuinely hope that UPS sees this review to give that store owner/manager a raise and to seriously review the other store’s performance, especially regarding their customer service. My recommendation to UPS would be to ask this store’s owner/manager for advice on how to train people working in customer service: He knows what he’s doing!

Frequently Asked Questions About The UPS Store