The UPS Store

Reviews

• LA

  Lamonda Anderson

  1 day ago
  1.0
  This location has the worst service. It never has enough staff and the ones that are here have no sense of urgency. They don’t greet the customers or even acknowledge the likes wrapped around the room. They don’t know how to multitask and the place is a mess. Not sure what happened this use to be the best location, not anymore.
• TS

  tyra smith

  5 days ago
  1.0
  Horrible isn’t even what I would describe. The line was out the door and no one acknowledged the customers or thanked them for their patience. At this point it’s worth the drive to go to another location.
• TL

  TANARA LAMB

  May 6, 2026
  1.0
  I went into this UPS Store today like I normally do for my business drop-offs. I’ve been using this location for a long time and usually know most of the staff, but today it was a completely different group of employees I had never seen before. I print my labels at home, scan my own packages at the self-check-in kiosk, and normally hand them directly to an associate afterward. I do NOT leave my packages sitting at the front check-in area anymore because unfortunately, every time I have in the past, my packages somehow ended up missing. After scanning my package in today, I handed it to an associate who said her name was Kiana. She immediately placed my package over by the Amazon/check-in area. I politely explained to her that I no longer leave my packages there because I’ve had multiple packages come up missing from that area before. Instead of listening or showing any understanding, she immediately got defensive and told me, “It has to go there.” As a regular customer, I know that is simply not true because associates have always either placed my packages behind the counter or in the back after I scanned them in. When I explained that to her, her attitude became extremely nasty. She snatched my package off the counter, aggressively moved it, huffed and puffed, and walked away. When I asked for her name, she said “Kiana” with an attitude as if I was bothering her for simply asking a question. Honestly, this location has really gone downhill. The lines are constantly out the door now, the newer employees are unfriendly, and the welcoming environment that used to exist is completely gone. First it was my packages mysteriously coming up missing, and now customers also have to deal with rude customer service on top of it. Very disappointing experience from a store I used to enjoy visiting regularly Bring back the old staff Brevin, Adriana, Josh, & Andrew they made us customers feel like family ❤️
• KK

  Kristi

  Apr 18, 2026
  1.0
  I came Saturday at 2:30 door is unlocked. Andrew was there was very rude. talking about the system was down but yet he took somebody that exited before me. This place is rude. They always do this. Talk about the system is down everyone for us coming in there. Y'all wouldn't have a job management. Please see this and teach your staff how to be a little more nicer. I know everybody's trying to get off on time, but there's a way to do it.
• CR

  Chantel Rea

  Apr 14, 2026
  5.0
  Customer service is top-notch

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