The UPS Store

Reviews

• ME

  Maria Espana

  Jun 6, 2026
  1.0
  Unfortunately, I did not have a positive experience at this location. I scheduled a notarization appointment in advance and arrived at the designated time. Upon arrival, the associate informed me that she would not be able to assist us and stated that there was no appointment showing in their system. I explained that I had received a confirmation and offered to provide the appointment details. However, I was told that it would not make a difference because the store was short-staffed. While I understand that staffing challenges can occur, I was disappointed that the appointment could not be honored. Additionally, we specifically chose this location because the online information indicated that witness services were available. When I asked about obtaining a witness, I was told that the individuals who could serve as witnesses were in a meeting and could not be disturbed. This was particularly frustrating given that we had scheduled an appointment in advance and relied on the services advertised online. When I asked whether there were any alternative solutions, I was simply told to return when the store was fully staffed. No effort was made to suggest another time, another location, or any other way to assist us. My primary concern was not that the notarization could not be completed that day, but rather the dismissive and unhelpful manner in which the situation was handled. Staffing issues happen, but customers who take the time to schedule appointments should reasonably expect either the appointment to be honored or a genuine effort to help resolve the issue. Unfortunately, that was not my experience.
• DA

  David Orland Brown (Mr. Atlanta)

  Jun 3, 2026
  5.0
  The absolute greatest UPS store on planet Earth… Incredible employee, who are extremely intelligent, helpful, efficient, and brag worthy. hands down the best place for Amazon returns. Extended review and brand new thorough before seeing photographs to come soon.
• BR

  Bernard Reynolds

  May 29, 2026
  1.0
  Longtime customer, deeply disappointed — avoid this location I’ve been a loyal customer of the UPS Store on Dawsonville Highway (Store #6134) for years and have always had great experiences — until today. We accidentally cut the wrong label on one of two packages being shipped and simply needed it corrected. Rather than handling it professionally, the owner stepped in and proceeded to lecture me about the implications and difficulty of fixing the mistake, speaking to me as though I were a child. There was no patience, no warmth, and no acknowledgment that mistakes happen. What made it worse was watching how she interacted with her own employees — short, dismissive, and condescending. It was clear this isn’t just how she treats customers. I’ve used UPS Stores for years across many locations and have consistently received excellent service. This experience was a stark exception. If you’re in Gainesville, skip this location and choose one of the other UPS Stores in the area. I won’t be returning to this one.
• CF

  Crystal Franklin

  May 22, 2026
  5.0
  Clean and quick
• DS

  Diego Sanchez

  Apr 1, 2026
  1.0
  Me and my girlfriend went to go and just do a simple return on a Amazon package, it was the smallest thing ever literally a usb drive it was in its original package I have literally retuned stuff like this before but the Indian lady was telling us if we can read instructions for once and took my girlfriends phone to point it out that was genuinely one of the rudest experiences iv ever had I don’t understand why this lady is still there a simple next time if you could bring it in a small box would be fine. Never coming back to this location please UPS do something about this lady iv read so many comments about her very poor customer service.

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