The UPS Store

Reviews

• JB

  Jessica Brown

  Oct 6, 2026
  2.0
  I had a very disappointing customer service experience at this location while returning six items. Unfortunately, I did not get the name of the employee who assisted me. From the beginning of the transaction, her demeanor felt very unwelcoming. While I was handing her my return items and the information needed to scan them, she told me more than once how she wanted me to hand the items to her. The first time, I disregarded it and continued with my returns. The second time, however, her tone was extremely condescending, irritated, and unnecessary. I was simply trying to complete six returns and had been courteous throughout the interaction. What bothered me even more was how the transaction ended. Once my returns were completed, she left my receipt at the counter and walked away without handing it to me, acknowledging me, or even letting me know that our transaction was finished. I picked up the receipt and told her that she could have at least handed it to me and that the way she had treated me was rude and unprofessional. At that point, she came back toward the counter and attempted to speak to the other employee while I was still addressing what had happened. She tried to cut me off by saying, “Ms. Marsha,” and speaking directly to her rather than acknowledging what I was saying. That interaction is actually the only reason I learned Ms. Marsha’s name. I honestly wish I had waited in line to be assisted by Ms. Marsha. Even from watching her interaction with the customers she was helping, her demeanor was noticeably warm, kind, and professional. I have since seen other reviews praising Ms. Marsha, and based on what I personally observed, I can absolutely understand why. Unfortunately, my experience with the employee who assisted me was the complete opposite. I have never had an experience like this at this location before. She seriously needs to work on her customer service skills, particularly her tone, professionalism, and the way she communicates with customers. Basic courtesy and respectful communication go a long way. I will likely need to return to this location in the future, and I sincerely hope this was an isolated experience. The way I was spoken to and dismissed was completely unnecessary and turned what should have been a simple return into an extremely unpleasant experience.
• JJ

  Jessica

  Sep 12, 2026
  5.0
  Went in Today with lots of packages to return to Amazon and I was overwhelmed..When I walked in that big smile on Marsha's face was the light that I needed ...she was so patient and kind with me, she helped me with my packages and she got me right. I was out in a hurry on my way ... I like this type of customer service. Thank u UPS and thank you Marsha in Ellenwood ga store she is a Angel 😇..I will definitely be back .
• KP

  Kim Price

  Aug 17, 2026
  5.0
  Mrs. Marsha was wonderful! She helped me with sending documents I had been having issues with. She was very sweet the entire time. I asked if there was any way I could fill out a survey for her kindness. It was 5 mins before closing yet she maintained a very professional and demure demeanor
• GF

  Graham Family

  Aug 12, 2026
  5.0
  Olivia was very very helpful. I couldn’t have done this without her help. She was so patient & professional. 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾🙏🏾😁awesome job.
• FG

  F G-A

  Aug 11, 2026
  5.0
  I just want to say a big thank you to Ms. MARSHAL, for a GREAT customer service, she was so nice smiling all through attending to all customers including me. Thanks for your patient and thanks for attending to everyone with a smile and making us feel welcome. Just her in the store and still keeping it up with good energy. I appreciate your service.

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