United States Postal Service

Reviews

• AW

  Amy Wilby

  Aug 22, 2026
  5.0
  The Duluth Post Office is the best!
• CY

  Christine Yang

  Aug 8, 2026
  5.0
  This is my USPS. Easy self-service area for a quick dropoff and even when I have to get in line, it's moving and everyone is friendly and helpful.
• TB

  T B

  Jul 23, 2026
  1.0
  I would like to start this off by saying the supervisor Kayla’s inability to understand a simple situation, combined with her unprofessional attitude, raises serious concerns about her competence as a supervisor. Please promote Greg to this position. Here’s what happened: l am a frequent customer at this USPS location and have always had positive experiences here, especially with Greg, who is consistently professional, patient, and helpful. On 7/15, I reused a mail bag that had previously been delivered to me. I placed the new item I was selling inside the mail bag that still had an old label. Normally, USPS places the new label over the old one or ensures the old label is no longer scannable. Unfortunately, that did not happen, and the package was mistakenly shipped back to me instead of the intended recipient. In other words, this package was delivered to me twice because of an avoidable processing error. Greg did everything he could to help, but since he couldn't resolve the issue himself, he called the supervisor, Kayla. This is where the experience went downhill. Instead of listening to what I was actually explaining, Kayla immediately became defensive. She started talking about reimbursement, even though I never asked for a refund, and then implied that I was trying to scam USPS. She also aggressively snatched a paper from me. That accusation was completely unprofessional and based on a total misunderstanding of the situation. I wasn't asking for money, simply wanted my package sent to the correct destination. A supervisor should be able to listen, understand a straightforward situation, and either resolve the issue or explain the next steps respectfully. Instead, Kayla seemed more interested in making assumptions than helping a customer. If someone in a supervisory role cannot comprehend a simple shipping issue or take the time to understand what a customer is saying before making accusations, they should reconsider how they approach customer service. Greg deserves recognition for his professionalism. Honestly he should be supervisor. Unfortunately, Kayla's attitude and lack of problem solving turned what should have been a simple fix into a frustrating experience.
• KA

  Kilaf “Tekichi” Abraham

  Jul 23, 2026
  2.0
  Need more clerks, professional ones
• RZ

  Ryan Zhang

  Jul 15, 2026
  5.0
  The best Post Office experience I ever had, the lady was so nice! ✉️

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