FedEx Office Print & Ship Center

Reviews

• GW

  Gwen Ware

  May 8, 2026
  5.0
  Helpful staff at this location
• AM

  A M

  Mar 31, 2026
  1.0
  Now, I see why this store has a 3.2 star google review rating. I visited this FedEx location in Douglasville, GA, and unfortunately, it was one of the worst customer service experiences I’ve had. I spent over 40 minutes in the store and left without accomplishing anything. What made the experience even more disappointing was that I was assisted by the store manager. Instead of focusing on resolving my needs, they spent an excessive amount of time talking without driving toward a solution. As a paying customer, the expectation is simple: efficient service, clear communication, and a focus on customer satisfaction. None of those expectations were met. I’ve visited FedEx locations all across the country, and this was by far the poorest experience. In contrast, I drove back to Columbus, GA nearly two hours away and received top-tier service. Even the newer employees there demonstrated a clear understanding of how to take care of customers and ensure a positive experience. This Douglasville location would greatly benefit from stronger leadership, improved customer service training, and a renewed focus on efficiency and customer satisfaction. As it stands, it does not reflect the level of service I’ve come to expect from FedEx.
• MG

  Mary G

  Mar 26, 2026
  5.0
  Very friendly and helpful fully staffed professionals - so much better than the UPS store on Douglas Blvd. They greeted every customer and went the extra mile to accommodate customers in a timely way. I even had to call back to the store and the gentleman remembered my name! This location should be a model for all the mail/package centers.
• JJ

  jamarr 27 (jamarr27)

  Mar 24, 2026
  4.0
  I just had to give this this rank off of the fact that this was actually the FedEx office where I could ship my return items back to TikTok. All of the FedEx onsite locations I found prior was just Dollar Generals that could not help me with my problem.
• AW

  Ayanna Worthen

  Jan 30, 2026
  1.0
  Ai phone system sucks

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